RRRP Weekly Impact Report November 23

RRRP Client Quote of the Week:

“Out of all the programs we have reached out to, you have been the only one who has consistently tried to help us and stays in contact with us and for that we are truly grateful.”

RRRP processed 6 new cases this week and provided 18 new referrals for clients. Financial assistance, employment, and suicide and mental health needs were the top areas clients sought support and assistance with. RRRP served two new clients facing homelessness and also received inquiries for employment support and assistance navigating the VA disability claims process. RRRP’s average customer service rating went up last week and clients continue to report a reduction in stress after working with RRRP’s Veteran Transition Managers.

RRRP Blog Highlight: Bridging the Civilian Military Divide

Overall Impact Metrics:

  • Total Cases: 9,039
  • All Referrals: 10,844
  • Total Benefits Received: 2,147
  • RRRP Customer Service Rating*: 4.61
  • RRRP Partner Quality Rating*: 4.14
  • Average Client Stress Level at Intake*: 4.27
  • Average Reduction in Stress Level at Conclusion: -0.66
  • (* On a scale of 1 to 5)

YTD 2018 Impact Metrics:

  • Cases: 577
  • Average Hours Per Case: 4
  • Referrals: 866
  • Female Veterans Served: 74
  • Veteran Family Members Served: 31
  • Clients At-Risk of Homelessness: 79
  • VCL Connections: 32
  • RRRP Customer Service Rating: 4.75
  • Case Origin:
    • Web Intake Form: 211
    • 91RAPID: 77
    • Email: 193
    • Virtual Veterans Hall: 87
    • Direct Mail: 9

RRRP Gender Breakdown:

  • 79% male
  • 21% female

RRRP Client Average Age: 41

Weekly Metrics:

  • New Cases This Week: 6
  • New Referrals This Week: 18
  • Top 5 Referral Areas:
    • Financial Assistance: 13
    • Employment: 2
    • Suicide & Mental Health: 1
    • Disability Claims: 1
    • Health Care: 1

Top 3 Programs Referred to this Week:

  • Salute, Inc.
  • Modest Needs
  • Operation Mend

Referral Partner Highlight: Operation Mend
Operation Mend provides surgical and medical treatment and launched an intensive inpatient treatment program for veterans struggling with PTSD and TBI in 2016. This program is designed to heal the hidden wounds of war by providing support, education, healing, and wellness. Operation Mend is a trusted partner of RRRP and demonstrates the highest level of military cultural competencies, provides cutting-edge treatment, and are a best-in-class resource, approaching treatment holistically from start to finish. RRRP has worked closely with Operation Mend since 2014 and has referred 22 veterans to this exceptional program.

Total Referrals by Referral Type
referrals by type

Gender Breakdown
gender breakdown

VTM Customer Service
vtm customer service

Average Partner Program Quality Rating
avg partner program quality

Average Stress Level at Intake
avg stress at intake

Average Reduction in Stress Level at Conclusion
avg reduction in stress

Record Count – Open Cases by Location
cases by location

Total Cases (veterans and family members) Opened by Week (Last 4)
cases by week

Cases by Month for last 12 months
cases by month

Number of Referrals to Program Partners in Last 4 Weeks

Number of referrals in the past week
referrals past week

If you or someone you know is looking for resources or support, RRRP’s Veteran Transition Managers are ready to assist. For more information please reference our FAQ page.

IAVA is changing and saving lives daily. This program is currently funded by generous grants from Cigna Foundation, The Resnick Family Foundation, and The Kahlert Foundation, Inc. Thank you for your continued support. To learn more about RRRP and how to support this program, please contact

We help transitioning veterans receive their benefits.

Help us serve more than 2,000 vets this year