RRRP Client Quote of the Week:

“My case manager followed up with me at exactly the times when I needed it most. Without her support I would still feel hopeless and lost. Now I am able to rebuild my life and plan for a happy future!”

Trends:
RRRP processed 7 new cases and provided 66 new referrals for clients. Financial, suicide and mental health, and employment needs were the top areas clients sought support and assistance with. RRRP served three new clients at-risk of suicide and one new client at-risk of homelessness. RRRP also received requests for legal support and help navigating the VA disability claims process. RRRP’s overall customer service rating went up and clients continue to report a reduction in stress after working with RRRP’s Veteran Transition Managers.

RRRP Blog Highlight: Bridging the Military Civilian Divide

Overall Impact Metrics:

• Total Cases: 9,110
• All Referrals: 11,016
• Total Benefits Received: 2,175
• RRRP Customer Service Rating*: 4.62
• RRRP Partner Quality Rating*: 4.15
• Average Client Stress Level at Intake*: 4.27
• Average Reduction in Stress Level at Conclusion: -0.65
• (* On a scale of 1 to 5)

YTD 2018 Impact Metrics:

• Cases: 648
• Average Hours Per Case: 4
• Referrals: 1,037
• VCL Connections: 38
• Clients At-Risk of Homelessness: 99
• Female Veterans Served: 86
• Veteran Family Members Served: 33
• RRRP Customer Service Rating: 4.78
• Case Origin:
  • Web Intake Form: 263
  • Phone: 83
  • Email: 203
  • Virtual Veterans Hall: 90
  • Direct Mail: 9

RRRP Gender Breakdown:

• 79% male
• 21% female

RRRP Client Average Age: 41

Weekly Metrics:

• New Cases This Week: 7
• New Referrals This Week: 66
• Top 5 Referral Areas:
  • Financial Assistance: 28
  • Suicide & Mental Health: 11
  • Employment: 10
  • Housing & Homelessness: 6
  • Disability Claims: 3

Top 3 Programs Referred to this Week:

• Pen Fed Foundation – Military Heroes Fund
• Veterans Crisis Line
• Operation Homefront

Referral Partner Highlight: Operation Homefront
Operation Homefront provides financial assistance to deployed and injured service members, veterans and their families for overdue bills, repairs and other critical family needs. Since 2002, Operation Homefront has assisted nearly 15,000 military families while providing over 37,000 unique requests for assistance. Operation Homefront provides assistance to veterans who have received an honorable or general under honorable discharge and are able to assist with the following: auto payment and repairs, child and dependent care, baby items, dental and medical assistance, food, rent and mortgage, essential home items, utilities, and travel and transportation. In addition to generous financial assistance, Operation Homefront also provides assistance with obtaining homes through their Homes on the Homefront program through donated homes that are awarded to military families throughout the country. RRRP has been collaborating with this amazing program since 2012 and has referred nearly 230 veterans and families to access this life-changing assistance.

Total Referrals by Referral Type

Gender Breakdown

VTM Customer Service

Average Partner Program Quality Rating

Average Stress Level at Intake

Average Reduction in Stress Level at Conclusion

Record Count – Open Cases by Location

Total Cases (veterans and family members) Opened by Week (Last 4)

Cases by Month for last 12 months

Number of Referrals to Program Partners in Last 4 Weeks

Number of referrals in the past week

 
If you or someone you know is looking for resources or support, RRRP’s Veteran Transition Managers are ready to assist. For more information please reference our FAQ page.

IAVA is changing and saving lives daily. This program is currently funded by generous grants from Cigna Foundation, The Resnick Family Foundation, and The Kahlert Foundation, Inc. Thank you for your continued support. To learn more about RRRP and how to support this program, please contact development@iava.org.