In 2012, Iraq and Afghanistan Veterans of America saw a need to create a safety net for transitioning veterans to connect them to the extensive, but often fragmented, network of support systems and resources available to them. The Rapid Response Referral Team has connected over 7,100 veterans to more than 8,250 resources. Unfortunately, the needs of today’s veterans remain high.

RRRP client quote of the week:  
“My VTM is always on point and does exactly what he says he will do. Hands down the best case worker I’ve ever come across.”

Trends:
We saw a number of clients with high mental health needs and crises last week.

Overall Impact Metrics:
Total Cases: 7,132
All Referrals: 8,263
Total Benefits Received: 1,593
RRRP Customer Service Rating: 4.53*
RRRP Partner Quality Rating: 4.07*
Average Client Stress Level at Intake: 4.36* 
Average Reduction in Stress Level at Conclusion: 0.77*
(* On a scale of 1 to 5)

RRRP Gender Breakdown:
81% male (1,851 cases)
19% female (442 cases)

RRRP Client Average Age: 39

Weekly Caseload Metrics:
New Cases This Week: 37
New Referrals This Week: 26

Top 5 Referral Areas:

• Financial Assistance: 15
• Suicide and Mental Health: 4
• Community: 3
• Disability Claims: 1
• Education: 1

Highest Rated Resources:
Chapter 33 Post 9/11 GI Bill: 4.94*
SSVF – People Assisting the Homeless (PATH): 4.92*
Chapter 31 Vocational Rehabilitation: 4.74*
(*On a scale of 1 to 5)

Top 3 Programs Referred to this Week:
Fayetteville Urban Ministries: 5
New Vision House of Hope, Inc.: 5
Wayne Metropolitan Community Action Agency: 5

Total Referrals by Referral Type
 

VTM Customer Service

Average Partner Program Quality Rating


Average Stress Level at Intake

Average Reduction in Stress Level at Conclusion

Record Count – Open Cases by Location

Total Cases (veterans and family members)  Opened by Week (Last 4)

Cases by Month for last 12 months


Numbers of Referrals to Program Partners in Last 4 Weeks


Number of referrals in the past week

IAVA is changing and saving lives daily. This program is currently funded by generous grants from Educational Foundation of America, Goldhirsh Foundation’s LA2050 initiative, New York State Health Foundation, Resnick Foundation, May and Stanley Smith Charitable Trust and van Ameringen Foundation. Thank you for your continued support. To learn more about RRRP and how to support this program, please contact development@iava.org.