In 2012, Iraq and Afghanistan Veterans of America saw a need to create a safety net for transitioning veterans to connect them to the extensive, but often fragmented, network of support systems and resources available to them. The Rapid Response Referral Team has connected over 7,200 veterans to more than 8,350 resources. Unfortunately, the needs of today’s veterans remain high.

RRRP client quote of the week:
“My Veteran Transition Manager has always been willing to help with anything. He tries his best to find help for us, but if he can’t find help it is not due to anything he has or has not done.”

Trends:
Clients reached out for financial assistance to help with bills, for help with legal issues, for help accessing the VA, for assistance with disability claims, for help with treatment for PTSD, and for help finding a job.

Overall Impact Metrics:
Total Cases: 7,249
All Referrals: 8,362
Total Benefits Received: 1,613
RRRP Customer Service Rating: 4.53*
RRRP Partner Quality Rating: 4.08*
Average Client Stress Level at Intake: 4.36*
Average Reduction in Stress Level at Conclusion: 0.77*
(* On a scale of 1 to 5)

RRRP Gender Breakdown:
80% male (1,898 cases)
20% female (460 cases)

RRRP Client Average Age: 39

Weekly Caseload Metrics:
New Cases This Week: 43
New Referrals This Week: 37

Top 5 Referral Areas:
Employment: 8
Disability Claims: 6
Legal: 6
Financial Assistance: 5
Suicide and Mental Health: 5

Highest Rated Resources:
Chapter 33 Post 9/11 GI Bill: 4.94*
SSVF – People Assisting the Homeless (PATH): 4.92*
Institute for Career Development : 4.7 9*
(*On a scale of 1 to 5)

Top 3 Programs Referred to this Week:
Institute for Career Development: 5
Vet Center – Boston: 5
America’s Fund: 5

Total Referrals by Referral Type

VTM Customer Service

Average Partner Program Quality Rating

Average Stress Level at Intake

Average Reduction in Stress Level at Conclusion

Record Count – Open Cases by Location

Total Cases (veterans and family members) Opened by Week (Last 4)

Cases by Month for last 12 months

Numbers of Referrals to Program Partners in Last 4 Weeks

Number of referrals in the past week

IAVA is changing and saving lives daily. This program is currently funded by generous grants from Educational Foundation of America, Goldhirsh Foundation’s LA2050 initiative, New York State Health Foundation, Resnick Foundation, May and Stanley Smith Charitable Trust and van Ameringen Foundation. Thank you for your continued support. To learn more about RRRP and how to support this program, please contact development@iava.org.