In 2012, Iraq and Afghanistan Veterans of America saw a need to create a safety net for transitioning veterans to connect them to the extensive, but often fragmented, network of support systems and resources available to them. The Rapid Response Referral Team has connected over 7,800 veterans to more than 9,000 resources. Unfortunately, the needs of today’s veterans remain high. 

RRRP client quote of the week:  “This may be my last survey for [VTM]. She was unable to secure automotive assistance for me by the emissions deadline. Still she never gave up on trying, even when I had. I was ready to roll over and die when came to financial assistance for truck. She always had another suggestion or program to try. She made sure that I got a social worker with my local VA to benefit from any community outreach they may offer in addition to the support IAVA provides. I didn’t even know there were VA social workers. I think that my case with IAVA will be closed next week and I have nothing but good things to say about them. 

Thanks to [VTM] I had the most memorable Christmas of life in 2016. I also feel like a newly motivated individual. She assures me that I may reach out to her and IAVA should the need ever arise in the future. I feel supported“

Trends:

Clients seeking employment assistance, emergency financial assistance and clients seeking mental health/substance abuse help made up the bulk of new cases. This is followed by classic transition needs, clients seeking help navigating the VA and GI-Bill/Voc Rehab troubleshooting. We’ve also received cases from families seeking services for incarcerated or soon to be incarecerted veterans. Clients continue to reach out for assistance appealing their VA service-connected disability ratings, as well as navigating the compensation recoupment issues. 

Overall Impact Metrics:
Total Cases: 7,833
All Referrals: 9,064
Total Benefits Received: 1,792
RRRP Customer Service Rating: 4.58*
RRRP Partner Quality Rating: 4.11*
Average Client Stress Level at Intake: 4.33*
Average Reduction in Stress Level at Conclusion: 0.75*
(* On a scale of 1 to 5)

RRRP Gender Breakdown:
80% male
20% female

RRRP Client Average Age: 40

Weekly Caseload Metrics:
New Cases This Week: 22
New Referrals This Week: 27
Top 5 Referral Areas:
Financial Assistance: 11
Legal: 7
Education: 2
Homelessness: 2
Suicide and Mental Health: 1

Highest Rated Resources:
Chapter 33 Post 9/11 GI Bill: 4.94*
SSVF – People Assisting the Homeless (PATH): 4.92*
RRRP Legal: 4.92*
(*On a scale of 1 to 5)

Top 3 Programs Referred to this Week:
Warrior 360: 5
Veterans Homebuyers Network: 4
Operation Second Chance: 4

Total Referrals by Referral Type

Gender Breakdown

VTM Customer Service

Average Partner Program Quality Rating

Average Stress Level at Intake

Average Reduction in Stress Level at Conclusion

Record Count – Open Cases by Location

Total Cases (veterans and family members)  Opened by Week (Last 4) 

Cases by Month for last 12 months

Numbers of Referrals to Program Partners in Last 4 Weeks

Number of referrals in the past week

IAVA is changing and saving lives daily. This program is currently funded by generous grants from Educational Foundation of America, Goldhirsh Foundation’s LA2050 initiative, New York State Health Foundation, Resnick Foundation, May and Stanley Smith Charitable Trust and van Ameringen Foundation. Thank you for your continued support. To learn more about RRRP and how to support this program, please contact development@iava.org.