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IAVA | June 29, 2016

Read: Weekly RRRP Impact Report – June 24, 2016

IAVA’s Rapid Response Referral Program (RRRP) is our best in class one-on-one case management and referral service program. Since its launch in late 2012, our Veteran Transition Managers (VTM) have helped more than 6,800 veterans and family members get on track to meeting their goals through free and confidential support and connections to highest quality resources and benefits.

Our VTM’s are masters level social workers, many of whom are vets themselves or trained in veteran cultural competency, who spend on average six hours per client serving vets nationwide. Currently RRRP is funded by generous donors to support veterans in New York and California, but we never turn anyone away and 50% of our casework comes from other states. We are currently seeking support to formally expand the program nationally.


“Excellent service. My Veteran Transition Manager was there for me and my family with assistance helping in my transition to civilian life. ”

Overall Impact Metrics:
Total Cases: 6,862
All Referrals: 8,022
Total Benefits Received: 1,527
RRRP Customer Service Rating: 4.52*
RRRP Partner Quality Rating: 4.05*
Average Client Stress Level at Intake: 4.36*
Average Reduction in Stress Level at Conclusion: 0.75*
(* On a scale of 1 to 5)

RRRP Gender Breakdown:
81% male (1,763 cases)
19% female (407 cases)

RRRP Client Average Age:

Weekly Caseload Metrics:
New Cases This Week: 29
New Referrals This Week: 31
Top 5 Referral Areas:
• Financial Assistance: 18
• Suicide and Mental Health: 4
• Housing: 3
• Disability Claims: 2
• Homelessness: 2

Highest Rated Resources:
Chapter 33 Post 9/11 GI Bill: 4.94*
SSVF – People Assisting the Homeless (PATH): 4.92*
Chapter 31 Vocational Rehabilitation: 4.74*
(*On a scale of 1 to 5)

Top 3 Programs Referred to this Week:
Georgia Crisis and Access Line
Warrior 360
SSVF – Catholic Charities Hawaii

Total Referrals by Referral TypeScreen Shot 2016-06-28 at 1.26.58 PM

Gender BreakdownScreen Shot 2016-06-28 at 1.30.11 PM

VTM Customer Service
Screen Shot 2016-06-28 at 1.31.37 PM

Average Partner Program Quality Rating
Screen Shot 2016-06-28 at 1.32.44 PM

Avg. Stress Level at Intake
Screen Shot 2016-06-28 at 1.23.31 PM

Avg. Change in Stress Level at Conclusion
Screen Shot 2016-06-28 at 1.24.34 PM

Record Count – Open Cases by Location
Screen Shot 2016-06-28 at 1.25.30 PM

Total Cases (veterans and family members) Opened by Week (Last 4)
Screen Shot 2016-06-28 at 1.16.07 PM

Cases by Month for Last 12 Months
Screen Shot 2016-06-28 at 1.17.42 PM

Numbers of Referrals to Program Partners in Last 4 Weeks
Screen Shot 2016-06-28 at 1.20.46 PM

Number of Referral in Past Week
Screen Shot 2016-06-28 at 1.18.53 PM

IAVA is changing and saving lives daily. This program is currently funded by generous grants from Educational Foundation of America, Goldhirsh Foundation’s LA2050 initiative, New York State Health Foundation, Resnick Foundation, May and Stanley Smith Charitable Trust and van Ameringen Foundation. Thank you for your continued support. To learn more about RRRP and how to support this program, please contact

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