In 2012, Iraq and Afghanistan Veterans of America saw a need to create a safety net for transitioning veterans to connect them to the extensive, but often fragmented, network of support systems and resources available to them. The Rapid Response Referral Team has connected over 8,000 veterans to more than 9,400 resources. Unfortunately, the needs of today’s veterans remain high. 

RRRP client quote of the week:  

“[VTM] has been really great, I honestly can not thank her enough for her help and kindness. IAVA has been a great organization and have shared my experiences with other Iraq/Afghanistan veterans as IAVA provides a great service to us veterans. Thank you [VTM]!”

Trends:

Clients reached out this week seeking assistance with VA disability claims, financial assistance, mental health access and legal support. Clients continue to reach out seeking employment services. Emergency financial assistance needs were related to multiple issues which included being behind on rent/and or have been served an eviction notice, utility bills, car loans and car insurance.  Clients continue to reach out seeking legal assistance and help accessing their VA benefits, as well as navigating family law issues.   

Overall Impact Metrics:
Total Cases: 8,086
All Referrals: 9,431
Total Benefits Received: 1,897
RRRP Customer Service Rating: 4.60 
RRRP Partner Quality Rating: 4.13
Average Client Stress Level at Intake: 4.31
Average Reduction in Stress Level at Conclusion: -0.73
(* On a scale of 1 to 5)

RRRP Gender Breakdown:
79% male
21% female

RRRP Client Average Age: 40

Weekly Caseload Metrics:
New Cases This Week: 20
New Referrals This Week: 9

Top 5 Referral Areas:

• Housing: 2
• Disability Claims: 2
• Financial Assistance: 2
• Health Care: 1
• Employment: 1

Top 3 Programs Referred to this Week:
Vet Center – Rapides Parish
SSI/SSDI
Operation PAVE

Total Referrals by Referral Type

Average Partner Program Quality Rating

Average Stress Level at Intake

Average Reduction in Stress Level at Conclusion

Record Count – Open Cases by Location

Total Cases (veterans and family members)  Opened by Week (Last 4)

Cases by Month for last 12 months

Numbers of Referrals to Program Partners in Last 4 Weeks

Number of referrals in the past week