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IAVA | September 22, 2017

Read: RRRP Weekly Report September 15, 2017

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RRRP client quote of the week:  

“Absolutely amazing, very professional and knowledgeable. Helped me so much and very quick. I can’t say thank you enough. You are all in my Prayers.”


Clients reached out this week seeking assistance with VA disability claims, education benefits, financial assistance, mental health access, and employment. We are seeing a sharp increase in clients reaching out seeking assistance appealing their VA disability ratings due to additional physical and mental health hardships. Emergency financial assistance needs this week were related to rent,  utility bills, and car repairs. Clients continue to seek guidance locating mental health options within the VA and community resources specifically due to PTSD and/or MST. Clients seeking employment services are  reaching out for career guidance, resume assistance, and employment resources. Clients are stating that their service-related health conditions are affecting their ability to obtain gainful employment.  

Overall Impact Metrics:
Total Cases: 8,116
All Referrals: 9,472
Total Benefits Received: 1,908
RRRP Customer Service Rating: 4.60 
RRRP Partner Quality Rating: 4.13
Average Client Stress Level at Intake: 4.31
Average Reduction in Stress Level at Conclusion: -0.74
(* On a scale of 1 to 5)

RRRP Gender Breakdown:
79% male
21% female

RRRP Client Average Age: 40

Weekly Caseload Metrics:
New Cases This Week: 28
New Referrals This Week: 32

Top 5 Referral Areas:

  • Financial Assistance: 14
  • Employment: 5
  • Housing: 4
  • Disability Claims: 2
  • Suicide and Mental Health: 2

Top 3 Programs Referred to this Week:

Federal Emergency Management Agency (FEMA)
VA Caregiver Support
Salute Inc.

Total Referrals by Referral Type  

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Gender Breakdown


VTM Customer Service


Average Partner Program Quality Rating


Average Stress Level at Intake


Average Reduction in Stress Level at Conclusion


Record Count – Open Cases by Location


Total Cases (veterans and family members)  Opened by Week (Last 4)


Cases by Month for last 12 months


Numbers of Referrals to Program Partners in Last 4 Weeks


Number of referrals in the past week


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