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IAVA | November 8, 2017

Read: RRRP Weekly Report October 27, 2017


RRRP client quote of the week:  

“[VTM], has been a tremendous help to me. She has been warm, understanding and caring for me through my situation. [VTM] is very thorough on her research and guidance, honestly; she has been a blessing. Thank you from the very bottom of my soul.”

Clients continue seeking assistance initiating the VA disability claims process. Education benefit issues this week include BAH and Voc Rehab payment delays and transferability inquiries. Clients are also seeking guidance on how to maximize their education benefits while attending online programs.  Substantial increase in emergency financial assistance needs over the last month, as many clients are struggling with basic need costs like rent, utilities, and vehicle repairs. Clients continue to seek  advocacy and assistance with their current MH providers in the VA system and many are seeking community MH resources. Clients seeking employment services are reaching out for career guidance, resume assistance, employment and small business loan resources. We’ve also had an increase in clients reporting that they are struggling to find employment due to underlying mental health issues.  Several clients reached out this week due to homelessness and identified mental health issues and underemployment as key factors impacting lack of housing.

Overall Impact Metrics:
Total Cases: 8,212
All Referrals: 9,658
Total Benefits Received: 1,932
RRRP Customer Service Rating: 4.60
RRRP Partner Quality Rating: 4.14
Average Client Stress Level at Intake: 4.31
Average Reduction in Stress Level at Conclusion: -0.72
(* On a scale of 1 to 5)

RRRP Gender Breakdown:
79% male
21% female

RRRP Client Average Age: 40

Weekly Caseload Metrics:
New Cases This Week: 13
New Referrals This Week: 40

Top 3 Programs Referred to this Week:
Veterans Crisis Line
Operation PAVE
VFW Unmet Needs Program

Referral Partner Highlight: Warrior 360
Warrior 360 provides emergency financial interventions for service members and veterans by addressing the most immediate needs threatening their basic welfare. With no paid staff members, Warrior 360 is an all volunteer run organization. They have single-handedly prevented evictions and utilities shut-offs, assisted RRRP clients with urgent medical care needs, home repairs, car and insurance payments, food and gas needs, as well as provided holiday gifts for families in financial crisis during the holiday season. In addition to providing financial assistance, Warrior 360 connects veterans with employment support, home improvements, physical activities and community events to enhance the quality of life and improve the sense of camaraderie and community. Since the onset of RRRP’s partnership with Warrior 360 in 2015, they have provided immediate and successful intervention to more than 25 RRRP clients who were in dire crisis. Warrior 360 is one of RRRP’s most effective and trusted partners and has prevented catastrophic life circumstances from occurring when no one else was able to help.

Total Referrals by Referral Type


Gender Breakdown

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VTM Customer Service

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Average Partner Program Quality Rating

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Average Stress Level at Intake

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Average Reduction in Stress Level at Conclusion

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Record Count – Open Cases by Location

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Total Cases (veterans and family members) Opened by Week (Last 4)

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Cases by Month for last 12 months

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Numbers of Referrals to Program Partners in Last 4 Weeks

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Number of referrals in the past week

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