RRRP client quote of the week:  
“[VTM] was very helpful with me while going through my housing situation in which I felt was a crisis because I was seriously at risk of becoming homeless also very stressed and had a lot of anxiety. I appreciated her checking on me on a regular basis and being an advocate by reaching out to my landlord to try and work things out. In the end I was still forced to move but found a nice apartment and a new landlord willing to give me a chance and work with me.”

Trends:
Clients continue seeking assistance initiating the VA disability claims process . Education benefit issues this week include BAH and Voc Rehab payment delays and transferability inquiries. Clients are also seeking guidance on how to maximize their education benefits while attending online programs. Substantial increase in emergency financial assistance needs  over the last month, as many clients are struggling with basic need costs like rent, utilities, and vehicle repairs. Clients continue to seek advocacy and assistance with their current Mental Health (MH) providers in the VA system and many are seeking community MH resources. Clients seeking employment services are  reaching out for career guidance, resume assistance, employment and small business loan resources. We’ve also had an increase in clients reporting that they are struggling to find employment due to underlying mental health issues. Several clients reached out this week due to homelessness and identified mental health issues and underemployment as key factors impacting lack of housing.

Overall Impact Metrics:
Total Cases: 8,354
All Referrals: 9,796
Total Benefits Received: 1,938
RRRP Customer Service Rating: 4.60 
RRRP Partner Quality Rating: 4.14
Average Client Stress Level at Intake: 4.31
Average Reduction in Stress Level at Conclusion: -0.73
(* On a scale of 1 to 5)

RRRP Gender Breakdown:
79% male
21% female

RRRP Client Average Age: 40

Weekly Caseload Metrics:

New Cases This Week: 15
New Referrals This Week: 22

Top 5 Referral Areas:

• Financial Assistance: 13
• Suicide and Mental Health: 2
• Employment: 2
• Community: 2
• Health Care: 1

Top 3 Programs Referred to this Week:
CFPB Financial Coach – Tele Coaching
PenFed Foundation – Military Heroes Fund
Salute Inc.

Referral Partner Highlight: Paralyzed Veterans of America (PVA) – PAVE
Paralyzed Veterans of America (PVA) offers a premier employment program for veterans, spouses and caregivers called Operation PAVE . Paving Access for Veterans Employment (PAVE) provides comprehensive vocational counseling and job placement assistance utilizing customized job search strategies. Serving veterans and families across the country,  PAVE assists with interview techniques, identifying educational pathways to improve employability and facilitates connections with potential employers who are committed to hiring veterans by providing ongoing support and training for successful hiring and retention programs. PAVE
is RRRP’s go-to comprehensive employment resource. Since the onset of our partnership in 2016, they have worked with 47 RRRP clients. Operation  PAVE has a swift response time, demonstrates a high level of military cultural competency and works tirelessly and diligently with RRRP clients to enhance skills, reach goals and achieve meaningful, long-term employment.

Total Referrals by Referral Type

Gender Breakdown

VTM Customer Service

Average Partner Program Quality Rating

Average Stress Level at Intake

Average Reduction in Stress Level at Conclusion

Record Count – Open Cases by Location

Total Cases (veterans and family members) Opened by Week (Last 4)

Cases by Month for last 12 months

Numbers of Referrals to Program Partners in Last 4 Weeks

Number of referrals in the past week