In 2012, Iraq and Afghanistan Veterans of America saw a need to create a safety net for transitioning veterans to connect them to the extensive, but often fragmented, network of support systems and resources available to them. The Rapid Response Referral Team has connected over 7,800 veterans to more than 9,100 resources. Unfortunately, the needs of today’s veterans remain high. 

RRRP client quote of the week:  

“ Continue doing what you are doing: you and IAVA are a type of “soldier” too, defending those that defended America. You are serving your country too, so thank you for your service to your country!“

Trends:

Clients seeking financial assistance made up the bulk of new cases this week. While some of these inquiries were related to rent and housing and utilities, we had a significant increase in veterans looking for assistance keeping up with car and phone payments.  Clients also reached out seeking legal assistance as well.

Overall Impact Metrics:
Total Cases: 7,893
All Referrals: 9,189
Total Benefits Received: 1,866
RRRP Customer Service Rating: 4.58 
RRRP Partner Quality Rating: 4.12
Average Client Stress Level at Intake: 4.31
Average Reduction in Stress Level at Conclusion: -0.75
(* On a scale of 1 to 5)

RRRP Gender Breakdown:
80% male
20% female

RRRP Client Average Age: 39

Weekly Caseload Metrics:
New Cases This Week: 8
New Referrals This Week: 21 

Top 5 Referral Areas:

• Financial Assistance: 9
• Suicide and Mental Health: 5
• Community: 3
• Legal: 3
• Employment: 1

Highest Rated Resources:
Chapter 33 Post 9/11 GI Bill: 4.94*
SSVF – People Assisting the Homeless (PATH): 4.92*
RRRP Legal: 4.92*
(*On a scale of 1 to 5)

Top 3 Programs Referred to this Week:
Semper Fi Fund
VA Coaching into Care
CFPB Financial Coach – TeleCoaching

Total Referrals by Referral Type 

Gender Breakdown

VTM Customer Service

Average Partner Program Quality Rating

Average Stress Level at Intake

Average Reduction in Stress Level at Conclusion

Record Count – Open Cases by Location

Total Cases (veterans and family members)  Opened by Week (Last 4)

Cases by Month for last 12 months

Numbers of Referrals to Program Partners in Last 4 Weeks

Number of referrals in the past week

IAVA is changing and saving lives daily. This program is currently funded by generous grants from The Resnick Family Foundation, May and Stanley Smith Charitable Trust, The Schultz Family Foundation, and The Kahlert Foundation, Inc. Thank you for your continued support. To learn more about RRRP and how to support this program, please contact development@iava.org.