RRRP client quote of the week:

“I had been trying to get help for a long time and started to believe that there just wasn’t any help out there for me. Like maybe I just wasn’t worthy. Until I started working with you.”

Trends:
RRRP processed 16 new cases this week and provided 17 new referrals for clients. Financial assistance, employment, and suicide and mental health were the top areas clients sought support and assistance with. RRRP also had inquiries for assistance with submitting VA disability claims as well as support with homelessness. Clients continue to report a reduction in stress after working with RRRP’s Veteran Transition Managers.

Overall Impact Metrics:

• Total Cases: 8,740
• All Referrals: 10,413
• Total Benefits Received: 2,073
• RRRP Customer Service Rating*: 4.61
• RRRP Partner Quality Rating*: 4.14
• Average Client Stress Level at Intake*: 4.30
• Average Reduction in Stress Level at Conclusion: -0.68
• (* On a scale of 1 to 5)

YTD 2018 Impact Metrics:

• Cases: 278
• Referrals: 428
• Female Veterans Served: 25
• Veteran Family Members Served: 8
• Clients At Risk of Homelessness: 18
• VCL Connections: 15
• RRRP Customer Service Rating: 4.85
• Case Origin:
  • Web Intake Form: 10
  • 91Rapid: 62
  • Email: 150
  • myIAVA: 56

RRRP Gender Breakdown:

• 79% male
• 21% female

RRRP Client Average Age: 40

Weekly Metrics:

• New Cases This Week: 16
• New Referrals This Week: 17
• Top 5 Referral Areas:
  • Suicide & Mental Health: 4
  • Employment: 4
  • Financial Assistance: 4
  • Disability Claims: 2
  • Homelessness: 1

Top 3 Programs Referred to this Week:

• Veterans Crisis Line
• Vet Center – Phoenix, AZ
• Defense and Veterans Brain Injury Center (DVBIC)

Referral Partner Highlight: Veterans Crisis Line
The Veterans Crisis Line (VCL) is a confidential, 24/7 toll-free hotline that connects veterans in crisis with qualified and experienced Department of Veterans Affairs responders via telephone, online chat and text. VCL’s primary function and goal is to prevent suicide and ensure that veterans and family members have the support they need. In July 2007, the VA partnered with the Substance Abuse and Mental Health Services Administration (SAMHSA) to become part of SAMHSA’S National Suicide Prevention Lifeline Network and created the Veterans Crisis Line. This partnership between the VA and SAMHSA has allowed the VA to provide life saving suicide prevention and crisis support services to veterans anywhere in the country while also utilizing the training and technological support from Lifeline, which includes backup services in times of high volume. The responders are trained to work with veterans to reduce the immediate risk of suicide and help the veteran navigate through the crisis they are experiencing. Responders are also trained to assist veterans who are in crisis and seeking help but are not at imminent risk for suicide by listening, offering support and developing a plan to stay safe. A critical and effective feature of VCL is the connection that the responders have with Suicide Prevention Coordinators (SPC) on the ground. Every VA medical facility in the country has at least one SPC, and VCL responders facilitate referrals to the SPCs for follow-up with every veteran who calls VCL and consents to be contacted, which has significantly reduced barriers to accessing care. Since 2007, VCL has answered over 3.3 million calls and initiated the dispatch of emergency services to callers in crisis more than 93,000 times. IAVA’s Rapid Response Referral Program and the VCL have have been in partnership since RRRP launched in 2012 and has connected nearly 210 clients to this life saving resource.

Total Referrals by Referral Type

Gender Breakdown

VTM Customer Service

Average Partner Program Quality Rating

Average Stress Level at Intake

Average Reduction in Stress Level at Conclusion

Record Count – Open Cases by Location

Total Cases (veterans and family members) Opened by Week (Last 4)

Cases by Month for last 12 months

Number of Referrals to Program Partners in Last 4 Weeks

Number of referrals in the past week

 
If you or someone you know is looking for resources or support, RRRP’s Veteran Transition Managers are ready to assist. For more information please reference our FAQ page.