In 2012, Iraq and Afghanistan Veterans of America saw a need to create a safety net for transitioning veterans to connect them to the extensive, but often fragmented, network of support systems and resources available to them. The Rapid Response Referral Team has connected over 7,800 veterans to more than 9,200 resources. Unfortunately, the needs of today’s veterans remain high.

RRRP client quote of the week:

“Without [VTM] I’d probably be homeless. So thanks!“

Trends:

Clients seeking assistance accessing mental health resources, employment and emergency financial assistance made up the bulk of new cases this week. This is followed by veterans seeking legal assistance. Veterans continue to reach out seeking help troubleshooting their education and other VA benefits.  

Overall Impact Metrics:
Total Cases: 7,889
All Referrals: 9,183
Total Benefits Received: 1,863
RRRP Customer Service Rating: 4.58
RRRP Partner Quality Rating: 4.12
Average Client Stress Level at Intake: 4.31
Average Reduction in Stress Level at Conclusion: -0.75
(* On a scale of 1 to 5)

RRRP Gender Breakdown:
80% male
20% female

RRRP Client Average Age: 39

Weekly Caseload Metrics:
New Cases This Week: 19
New Referrals This Week: 19 

Top 5 Referral Areas:

• Suicide and Mental Health: 8
• Financial Assistance: 5
• Disability Claims: 3
• Employment: 2
• Education: 1

Highest Rated Resources:
Chapter 33 Post 9/11 GI Bill: 4.94*
SSVF – People Assisting the Homeless (PATH): 4.92*
RRRP Legal: 4.92*
(*On a scale of 1 to 5)

Top 3 Programs Referred to this Week:
Salute Inc.
VA Coaching into Care
Army Emergency Relief Fund

Total Referrals by Referral Type

Gender Breakdown

VTM Customer Service

Average Partner Program Quality Rating

Average Stress Level at Intake

Average Reduction in Stress Level at Conclusion

Record Count – Open Cases by Location

Total Cases (veterans and family members)  Opened by Week (Last 4)

Cases by Month for last 12 months

Numbers of Referrals to Program Partners in Last 4 Weeks

Number of referrals in the past week

IAVA is changing and saving lives daily. This program is currently funded by generous grants from Educational Foundation of America, Goldhirsh Foundation’s LA2050 initiative, New York State Health Foundation, Resnick Foundation, May and Stanley Smith Charitable Trust and van Ameringen Foundation. Thank you for your continued support. To learn more about RRRP and how to support this program, please contact development@iava.org.