In 2012, Iraq and Afghanistan Veterans of America saw a need to create a safety net for transitioning veterans to connect them to the extensive, but often fragmented, network of support systems and resources available to them. The Rapid Response Referral Team has connected over 7,900 veterans to more than 9,200 resources. Unfortunately, the needs of today’s veterans remain high. 

RRRP client quote of the week:

“[VTM], has been a tremendous help to me. She has been warm, understanding and caring for me through my situation. [VTM] is very thorough on her research and guidance, honestly; she has been a blessing. Thank you from the very bottom of my soul.”

Trends:

75% of clients this week reached out looking for assistance with 3 or more focus areas (Disability claims, Financial Assistance, Housing and Mental Health). Clients  continue to reach out seeking employment services. Emergency financial assistance services inquiries were related to rent, vehicles, housing, home repairs and utilities. Clients also reached out seeking legal assistance and help accessing their VA benefits. 

Overall Impact Metrics:
Total Cases: 7,978
All Referrals: 9,280
Total Benefits Received: 1,886
RRRP Customer Service Rating: 4.59 
RRRP Partner Quality Rating: 4.13
Average Client Stress Level at Intake: 4.31
Average Reduction in Stress Level at Conclusion: -0.74
(* On a scale of 1 to 5)

RRRP Gender Breakdown:
79% male
21% female

RRRP Client Average Age: 40

Weekly Caseload Metrics:
New Cases This Week: 16
New Referrals This Week: 13

Top 5 Referral Areas:

• Financial Assistance: 7
• Community: 3
• Disability Claims: 2
• Homelessness: 1
• N/A

Top 3 Programs Referred to this Week:
CFPB Financial Coach – Tele-Coaching
SSVF – Sacramento Veterans Resource Center
Veterati

Total Referrals by Referral Type

Gender Breakdown

VTM Customer Service

Average Partner Program Quality Ratin
g

Average Stress Level at Intake

Average Reduction in Stress Level at Conclusion

Record Count – Open Cases by Location

Total Cases (veterans and family members)  Opened by Week (Last 4)

Cases by Month for last 12 months

Numbers of Referrals to Program Partners in Last 4 Weeks

Number of referrals in the past week