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IAVA | February 22, 2018

Read: RRRP Weekly Report February 9, 2018

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RRRP client quote of the week:  
“[VTM], has been a tremendous help to me. She has been warm, understanding and caring for me through my situation. [VTM] is very thorough on her research and guidance, honestly; she has been a blessing. Thank you from the very bottom of my soul.”

RRRP continues to receive inquiries related to unemployment/underemployment, and requests for legal assistance relating to VA benefits issues and discharge upgrades. RRRP continues to assist veterans seeking assistance utilizing their Post 9/11 GI Bill benefits and VA’s Vocational Rehabilitation and Employment (VR&E) services. Emergency financial assistance needs continue to dominate requests, as many clients are struggling with basic need costs like rent, mortgage, utilities, groceries, vehicle repairs, gas, and home repairs. Many clients seeking financial assistance are also inquiring about employment support and report that their financial and employment struggles are directly related to underlying service-connected general health and mental health issues. We continue to be contacted by veterans seeking assistance submitting their initial VA disability claims or upgrades, as well as those seeking access to VA healthcare and mental health services.

Overall Impact Metrics:
Total Cases: 8,566
All Referrals: 10,155
Total Benefits Received: 2,016
RRRP Customer Service Rating: 4.61
RRRP Partner Quality Rating: 4.14
Average Client Stress Level at Intake: 4.30
Average Reduction in Stress Level at Conclusion: -0.70
(* On a scale of 1 to 5)

YTD 2018 Impact Metrics:
Cases: 104
Referrals: 101
Female Veterans Served: 8
Veteran Family Members Served: 3
Client At Risk of Homelessness: 8
VCL Connections: 2
RRRP Customer Service Rating: 5.0

Case Origin:

  • 91Rapid: 38
  • Email: 51
  • COV: 14

RRRP Gender Breakdown:
79% male
21% female

RRRP Client Average Age: 40

Weekly Metrics:
New Cases This Week: 20
New Referrals This Week: 15

Top 5 Referral Areas:

  • Financial Assistance: 6
  • Housing: 3
  • Employment: 2
  • Suicide and Mental Health: 2
  • Education: 1

Top 3 Programs Referred to this Week:
Operation PAVE
CFPB Financial Coach – Tele-Coaching
Veteran Crisis Line

Referral Partner Highlight: VA Vet Centers
Vet Centers are community-based counseling centers that are funded through the Department of Veterans Affairs and provide a multitude of critical social and psychological services to veterans and families through readjustment counseling including bereavement counseling for families who experience an active duty death. Vet Centers provide services to veterans that have served in any war zone or area of combat, experienced any form of Military Sexual Trauma (MST) or harassment, provided direct emergent medical care or mortuary services while serving on active military duty to the casualties of war, as well as members of an unmanned aerial vehicle crew that provided direct support to operations in a combat zone or area of hostility. Vet Center services are also available to Vietnam Era veterans who have accessed care at a Vet Center prior to January 1, 2004.

The goal of the Vet Center program is to provide a broad range of counseling, outreach, and referral services to provide necessary support to successfully readjust to post-deployment civilian life. These amazing services are provided to veterans across the country through a network of 300 Vet Centers located in all 50 states, The District of Columbia, Puerto Rico, American Samoa and Guam. Vet Centers allow veterans and their families easy access to the care they need and deserve and to bypass barriers to accessing that care. All Vet Centers provide services without a time limitation, are free of cost to the veteran and have availability during non-traditional weekday hours and weekends. In addition, in order to receive care at a Vet Center, veterans do not need to be enrolled with a VA Medical Center or have a disability rating and no information will be released without written consent from the veteran, including to the Department of Veterans Affairs. Vet Centers are an invaluable and life-saving resource and RRRP has referred more than 330 clients to this extraordinary resource since launching in 2012.

Total Referrals by Referral Type

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Gender Breakdown

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VTM Customer Service

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Average Partner Program Quality Rating

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Average Stress Level at Intake

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Average Reduction in Stress Level at Conclusion

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Record Count – Open Cases by Location

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Total Cases (veterans and family members) Opened by Week (Last 4)

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Cases by Month for last 12 months

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Number of Referrals to Program Partners in Last 4 Weeks

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Number of referrals in the past week

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