In 2012, Iraq and Afghanistan Veterans of America saw a need to create a safety net for transitioning veterans to connect them to the extensive, but often fragmented, network of support systems and resources available to them. The Rapid Response Referral Team has connected over 7,800 veterans to more than 9,100 resources. Unfortunately, the needs of today’s veterans remain high. 

RRRP client quote of the week: 

“But this! OMG! tHANK YOU SO MUCH! This is awesome. I really do appreciate it. This has totally made my day! With everything going on, it’s just all crazy. Im staying positive. Again thank you so much for all your outstanding work. I love talking to you. Keeps me going with your positive attitude. Thank you so much [VTM]!”

Trends:

Clients seeking emergency financial assistance and help with VA appeals made up the bulk of new cases. This is followed by veterans seeking legal assistance, classic transition needs, employment assistance and housing resources. 

Overall Impact Metrics:

Total Cases: 7,864

All Referrals: 9,109

Total Benefits Received: 1,810

RRRP Customer Service Rating: 4.58*

RRRP Partner Quality Rating: 4.11*

Average Client Stress Level at Intake: 4.33*

Average Reduction in Stress Level at Conclusion: 0.75*

(* On a scale of 1 to 5)

RRRP Gender Breakdown:

80% male 

20% female 

RRRP Client Average Age: 39

Weekly Caseload Metrics:

New Cases This Week: 21

New Referrals This Week: 20

Top 5 Referral Areas: 

Suicide and Mental Health: 5 

Housing: 4 

Financial Assistance: 3 

Disability Claims: 3 

Legal: 3

Highest Rated Resources:

Chapter 33 Post 9/11 GI Bill: 4.94*

SSVF – People Assisting the Homeless (PATH): 4.92*

RRRP Legal: 4.92*

(*On a scale of 1 to 5)

Top 3 Programs Referred to this Week:

Institute for Career Development: 5 

RRRP Legal: 5

Defense and Veteran Brain Injury Center (DVBIC): 4

Total Referrals by Referral Type  

Gender Breakdown

VTM Customer Service

Average Partner Program Quality Rating

Average Stress Level at Intake

Average Reduction in Stress Level at Conclusion

Record Count – Open Cases by Location

Total Cases (veterans and family members)  Opened by Week (Last 4)

Cases by Month for last 12 months 

Numbers of Referrals to Program Partners 

in Last 4 Weeks

Number of referrals in the past week 

IAVA is changing and saving lives daily. This program is currently funded by generous grants from Educational Foundation of America, Goldhirsh Foundation’s LA2050 initiative, New York State Health Foundation, Resnick Foundation, May and Stanley Smith Charitable Trust and van Ameringen Foundation. Thank you for your continued support. To learn more about RRRP and how to support this program, please contact development@iava.org.