RRRP client quote of the week:

“I have been screaming for help for years and I feel like no one is listening. You’re the first person that has taken the time to listen to me, and you seem like you actually understand what I am going through.”

Trends:
RRRP processed 13 new cases this week and provided 31 new referrals for clients. Employment, legal and financial assistance needs were the top areas clients sought support and assistance with. RRRP served two new clients that were facing homelessness and also had inquiries for accessing mental health support and guidance with VA disability claims. Clients continue to report a reduction in stress after working with RRRP’s Veteran Transition Managers.

Overall Impact Metrics:

• Total Cases: 8,815
• All Referrals: 10,517
• Total Benefits Received: 2,093
• RRRP Customer Service Rating*: 4.62
• RRRP Partner Quality Rating*: 4.14
• Average Client Stress Level at Intake*: 4.29
• Average Reduction in Stress Level at Conclusion: -0.68
• (* On a scale of 1 to 5)

YTD 2018 Impact Metrics:

• Cases: 353
• Average Hours Per Case: 4.2
• Referrals: 533
• Female Veterans Served: 35
• Veteran Family Members Served: 15
• Clients At-Risk of Homelessness: 30
• VCL Connections: 19
• RRRP Customer Service Rating: 4.86
• Case Origin:
  • Web Intake Form: 67
  • 91RAPID: 63
  • Email: 153
  • myIAVA: 65
  • Direct Mail: 5

RRRP Gender Breakdown:

• 79% male
• 21% female

RRRP Client Average Age: 41

Weekly Metrics:

• New Cases This Week: 13
• New Referrals This Week: 31
• Top 5 Referral Areas:
  • Employment: 7
  • Legal: 7
  • Financial Assistance: 5
  • Suicide & Mental Health: 3
  • Disability Claims: 3

Top 3 Programs Referred to this Week:

• Operation PAVE
• Salute, Inc.
• City Bar Justice Center

Referral Partner Highlight: City Bar Justice Center
City Bar Justice Center’s (CBJC) Veterans Advocacy Project (VAP) provides pro bono legal services to disabled, low-income veterans in New York City with issues related to disability claims with the Department of Veterans Affairs (VA). CBJC works with lawyers, law firms, and corporate legal departments to provide legal services and educates the public on important legal issues that impact public policy. VAP has a toll-free intake line that veterans can call to get screened for eligibility and complete an intake. VAP offers a monthly legal clinic to veterans who are eligible for services where volunteer lawyers assist with filing claims and appeals with the VA. VAP has served more than 1,300 veterans and works with 450 trained pro bono attorneys. IAVA’s Rapid Response Referral Program has been working with VAP since its inception in 2012 and has connected 15 veterans in need to this outstanding legal resource.

Total Referrals by Referral Type

Gender Breakdown

VTM Customer Service

Average Partner Program Quality Rating

Average Stress Level at Intake

Average Reduction in Stress Level at Conclusion

Record Count – Open Cases by Location

Total Cases (veterans and family members) Opened by Week (Last 4)

Cases by Month for last 12 months

Number of Referrals to Program Partners in Last 4 Weeks

Number of referrals in the past week

 
If you or someone you know is looking for resources or support, RRRP’s Veteran Transition Managers are ready to assist. For more information please reference our FAQ page.