RRRP Client Quote of the Week:

“Your program is the lifeline I have been searching for.”

Trends:
RRRP processed 17 new cases and provided 19 new referrals for clients this week. Financial, suicide and mental health, and education needs were the top areas clients sought support and assistance with. RRRP served one new clients at-risk of suicide and three new clients at-risk of homelessness. RRRP also received requests for help accessing health care and community support. RRRP’s overall customer service rating went up last week and clients continue to report a reduction in stress after working with RRRP’s Veteran Transition Managers.

RRRP Blog Highlight: Lives Impacted By the Government Shutdown

Overall Impact Metrics:

• Total Cases: 9,142
• All Referrals: 11,074
• Total Benefits Received: 2,192
• RRRP Customer Service Rating*: 4.62
• RRRP Partner Quality Rating*: 4.15
• Average Client Stress Level at Intake*: 4.27
• Average Reduction in Stress Level at Conclusion: -0.65
• (* On a scale of 1 to 5)

YTD 2019 Impact Metrics:

• Cases: 33
• Average Hours Per Case: 4
• Referrals: 59
• VCL Connections: 3
• Clients At-Risk of Homelessness: 5
• Female Veterans Served: 5
• Veteran Family Members Served: 4
• RRRP Customer Service Rating: 5
• Case Origin:
  • Web Intake Form: 19
  • Email: 8
  • Virtual Veterans Hall: 1
  • Phone: 5

RRRP Gender Breakdown:

• 79% male
• 21% female

RRRP Client Average Age: 41

Weekly Metrics:

• New Cases This Week: 17
• New Referrals This Week: 19
• Top 5 Referral Areas:
  • Financial Assistance: 14
  • Suicide & Mental Health: 1
  • Education: 1
  • Health Care: 1
  • Community Support: 1

Top 3 Programs Referred to this Week:

• Pen Fed Foundation – Military Heroes Fund
• Consumer Protection Financial Bureau (CFPB) – Tele-Coaching
• Operation First Response

Referral Partner Highlight: Pen Fed Foundation – Military Heroes Fund
Pen Fed Foundation’s Military Heroes Fund provides wounded veterans, military families, and caregivers with financial assistance to help fill the critical gap that exists for many veterans when transitioning back to civilian life. The foundation focuses its support for our warriors that struggle with financial hardship while also experiencing physical and psychological challenges. Through their partnership with ClearPoint, they also provide the crucial and often overlooked financial counseling component to match any cash assistance they are able to provide. The Military Heroes Fund also provides additional support for military caregivers by assisting with childcare costs while wounded veterans in their care receive medical services, whether at the VA or the private sector. This impactful organization continues to provide essential resources and has received nearly 80 referrals from RRRP. The Military Heroes Fund has successfully intervened to help keep our clients and their families housed, prevented utility shut-offs and stepped in to assist with auto and insurance payments, thus greatly contributing to their overall financial well-being.

Total Referrals by Referral Type

Gender Breakdown

VTM Customer Service

Average Partner Program Quality Rating

Average Stress Level at Intake

Average Reduction in Stress Level at Conclusion

Record Count – Open Cases by Location

Total Cases (veterans and family members) Opened by Week (Last 4)

Cases by Month for last 12 months

Number of Referrals to Program Partners in Last 4 Weeks

Number of referrals in the past week

 
If you or someone you know is looking for resources or support, RRRP’s Veteran Transition Managers are ready to assist. For more information please reference our FAQ page.

IAVA is changing and saving lives daily. This program is currently funded by generous grants from Cigna Foundation, The Resnick Family Foundation, and The Kahlert Foundation, Inc. Thank you for your continued support. To learn more about RRRP and how to support this program, please contact development@iava.org.