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IAVA | August 10, 2018

Read: RRRP Weekly Impact Report August 3

RRRP client quote of the week:

“Thank you for taking the time to help me prepare for my interview. It went really well and they offered me the job!”

RRRP processed 15 new cases this week and provided 17 new referrals for clients. Financial assistance, disability claims and client advocacy needs were the top areas clients sought support and assistance with. RRRP also received inquiries for health care and legal needs and served one new client that was facing homelessness and three new veteran family members. Clients continue to report a reduction in stress after working with RRRP’s Veteran Transition Managers.

Overall Impact Metrics:

  • Total Cases: 8,845
  • All Referrals: 10,553
  • Total Benefits Received: 2,103
  • RRRP Customer Service Rating*: 4.62
  • RRRP Partner Quality Rating*: 4.14
  • Average Client Stress Level at Intake*: 4.29
  • Average Reduction in Stress Level at Conclusion: -0.68
  • (* On a scale of 1 to 5)

YTD 2018 Impact Metrics:

  • Cases: 383
  • Average Hours Per Case: 3.75
  • Referrals: 568
  • Female Veterans Served: 39
  • Veteran Family Members Served: 19
  • Clients At-Risk of Homelessness: 33
  • VCL Connections: 21
  • RRRP Customer Service Rating: 4.86
  • Case Origin:
    • Web Intake Form: 84
    • 91RAPID: 63
    • Email: 160
    • Virtual Veterans Hall: 71
    • Direct Mail: 5

RRRP Gender Breakdown:

  • 79% male
  • 21% female

RRRP Client Average Age: 41

Weekly Metrics:

  • New Cases This Week: 15
  • New Referrals This Week: 17
  • Top 5 Referral Areas:
    • Financial Assistance: 5
    • Disability Claims: 3
    • Client Advocacy: 2
    • Health Care: 2
    • Legal: 2

Top 3 Programs Referred to this Week:

  • Pen Fed Foundation – Military Heroes Fund
  • Consumer Protection Financial Bureau – Financial Coaching
  • Health Care for Re-entry Veterans (HCRV) Program

Referral Partner Highlight: Health Care for Re-entry Veterans (HCRV) program
The Health Care for Re-entry Veterans (HCRV) program is designed to help incarcerated veterans successfully reintegrate back into the community post-release by providing resources and support while incarcerated, to successfully plan for re-entry. The HCRV program’s mission is to prevent veterans from becoming homeless once reintegrated back into the community and optimize chances for successful community reintegration and readjustment through comprehensive psychosocial services and transition planning. HCRV achieves this by providing outreach and pre-release assessment services, referrals and linkages to medical, mental health and employment services. This program provides the important link that veterans who are preparing for re-entry often need to develop a successful plan toward stable futures.

Total Referrals by Referral Type
referrals by type

Gender Breakdown
gender breakdown

VTM Customer Service
vtm customer service

Average Partner Program Quality Rating
avg partner program quality

Average Stress Level at Intake
avg stress at intake

Average Reduction in Stress Level at Conclusion
avg reduction in stress

Record Count – Open Cases by Location
cases by location

Total Cases (veterans and family members) Opened by Week (Last 4)
cases by week

Cases by Month for last 12 months
cases by month

Number of Referrals to Program Partners in Last 4 Weeks

Number of referrals in the past week
referrals past week

If you or someone you know is looking for resources or support, RRRP’s Veteran Transition Managers are ready to assist. For more information please reference our FAQ page.

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