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IAVA | October 1, 2019

Read: RRRP Monthly Impact Report September 2019

RRRP Client Quote of the Month:

“Your program takes these kinds of problems at the right level, one to one, with support from someone who both understands and cares. Thank you, and keep up the good work.”

RRRP processed 57 new cases and provided 85 new referrals for clients this month. RRRP served 9 new clients at-risk of suicide and 12 new clients that were either homeless or at-risk of homelessness. Suicide and mental health, housing and homelessness, and financial assistance were the top areas clients sought support and assistance with. RRRP also received requests related to navigating the disability claims process, employment, education benefits, health care and legal assistance. Clients continue to report a reduction in stress after working with RRRP’s case managers.

RRRP Blog Highlight: To Curb Veteran Suicide, Focus on Transition

Overall Impact Metrics:

  • Total Cases: 9,619
  • All Referrals: 12,010
  • Total Benefits Received: 2,387
  • RRRP Customer Service Rating*: 4.63
  • RRRP Partner Quality Rating*: 4.16
  • Average Client Stress Level at Intake*: 4.24
  • Average Reduction in Stress Level at Conclusion: -0.66
  • (* On a scale of 1 to 5)

YTD 2019 Impact Metrics:

  • Cases: 510
  • Average Hours Per Case: 3
  • Referrals: 992
  • Veterans Crisis Line Connections: 66
  • Clients At-Risk of Homelessness: 137
  • Female Veterans Served: 85
  • Veteran Family Members Served: 43
  • RRRP Customer Service Rating: 4.9*
  • (* On a scale of 1 to 5)
  • Case Origin:
    • Web Intake Form: 382
    • Phone: 71
    • Email: 57

RRRP Gender Breakdown:

  • 73% male
  • 27% female

RRRP Client Average Age: 41

Monthly Metrics:

  • New Cases This Month: 57
  • New Referrals This Month: 85
  • Top 5 Referral Areas:
    • Suicide & Mental Health: 25
    • Housing & Homelessness: 18
    • Financial Assistance: 17
    • Disability Claims: 8
    • Employment: 5

Top 3 Programs Referred to this Month:

  • National Call Center for Homeless Veterans
  • Veterans Crisis Line
  • Crisis Text Line

Referral Partner Highlight: Veterans Crisis Line
The Veterans Crisis Line (VCL) is a confidential, 24/7 toll-free hotline that connects veterans in crisis with qualified and experienced Department of Veterans Affairs responders via telephone, online chat and text. VCL’s primary function and goal is to prevent suicide and ensure that veterans and family members have the support they need. The responders are trained to work with veterans to reduce the immediate risk of suicide and help the veteran navigate through the crisis they are experiencing. Responders are also trained to assist veterans who are in crisis and seeking help but are not at imminent risk for suicide by listening, offering support and developing a plan to stay safe. Since 2007, VCL has answered over 3.3 million calls and initiated the dispatch of emergency services to callers in crisis more than 93,000 times. IAVA’s Rapid Response Referral Program (RRRP) and the VCL have been in partnership since RRRP launched in 2012 and has connected nearly 300 clients to this life saving resource.

Total Referrals by Referral Type (Last 4 Weeks)

Gender Breakdown
gender breakdown

VTM Customer Service
vtm customer service

Average Partner Program Quality Rating
avg partner program quality

Average Stress Level at Intake
avg stress at intake

Average Reduction in Stress Level at Conclusion
avg reduction in stress

Total Cases (veterans and family members) Opened by Week (Last 4)
cases by week

Cases by Month for last 12 months
cases by month

Number of Referrals to Program Partners in Last 4 Weeks

If you or someone you know is looking for resources or support, RRRP’s Veteran Transition Managers are ready to assist. For more information please reference our FAQ page.

IAVA is changing and saving lives daily. This program is currently funded by generous grants from Cigna Foundation, The Resnick Family Foundation, and The Kahlert Foundation, Inc. Thank you for your continued support. To learn more about RRRP and how to support this program, please contact

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