RRRP Weekly Impact Report November 2

RRRP Client Quote of the Week:

“It’s easy to want to give up, especially when battling for help alone. I don’t feel that way after working with my case manager.”

RRRP processed 9 new cases this week and provided 21 new referrals for clients. Financial assistance, employment, and housing and homelessness needs were the top areas clients sought support and assistance with. RRRP served five new clients facing homelessness and also received inquiries for legal and mental health support. Clients continue to report a reduction in stress after working with RRRP’s Veteran Transition Managers.

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Overall Impact Metrics:

  • Total Cases: 8,997
  • All Referrals: 10,798
  • Total Benefits Received: 2,140
  • RRRP Customer Service Rating*: 4.62
  • RRRP Partner Quality Rating*: 4.15
  • Average Client Stress Level at Intake*: 4.28
  • Average Reduction in Stress Level at Conclusion: -0.66
  • (* On a scale of 1 to 5)

YTD 2018 Impact Metrics:

  • Cases: 535
  • Average Hours Per Case: 4
  • Referrals: 819
  • Female Veterans Served: 67
  • Veteran Family Members Served: 29
  • Clients At-Risk of Homelessness: 68
  • VCL Connections: 28
  • RRRP Customer Service Rating: 4.84
  • Case Origin:
    • Web Intake Form: 183
    • 91RAPID: 72
    • Email: 187
    • Virtual Veterans Hall: 84
    • Direct Mail: 9

RRRP Gender Breakdown:

  • 79% male
  • 21% female

RRRP Client Average Age: 41

Weekly Metrics:

  • New Cases This Week: 9
  • New Referrals This Week: 21
  • Top 5 Referral Areas:
    • Financial Assistance: 8
    • Employment: 5
    • Housing & Homelessness: 4
    • Legal: 2
    • Suicide & Mental Health: 1

Top 3 Programs Referred to this Week:

  • Pen Fed Foundation – Military Heroes Fund
  • Operation PAVE
  • Give an Hour

Referral Partner Highlight: Give an Hour
Give an Hour is a non-profit organization that develops national networks of volunteers that assist those in need and identifies at-risk populations that benefit from receiving services through these volunteer networks. Since 2005, this program has provided free mental health care to active duty, National Guard and Reserve servicemembers, veterans and their families. Give an Hour does this through a network of qualified therapists who have necessary skills and expertise to effectively meet the needs of this population. These therapists donate their time and ensure easy access to quality mental health support. Give an Hour also recognizes and addresses barriers that prevent those in need from accessing or receiving support and works to improve community coordination and collaboration for populations served. RRRP has worked closely with Give an Hour since 2012 and has referred over 100 veterans and family members to access free, quality mental health support.

Total Referrals by Referral Type
referrals by type

Gender Breakdown
gender breakdown

VTM Customer Service
vtm customer service

Average Partner Program Quality Rating
avg partner program quality

Average Stress Level at Intake
avg stress at intake

Average Reduction in Stress Level at Conclusion
avg reduction in stress

Record Count – Open Cases by Location
cases by location

Total Cases (veterans and family members) Opened by Week (Last 4)
cases by week

Cases by Month for last 12 months
cases by month

Number of Referrals to Program Partners in Last 4 Weeks

Number of referrals in the past week
referrals past week

If you or someone you know is looking for resources or support, RRRP’s Veteran Transition Managers are ready to assist. For more information please reference our FAQ page.

IAVA is changing and saving lives daily. This program is currently funded by generous grants from Cigna Foundation, The Resnick Family Foundation, and The Kahlert Foundation, Inc. Thank you for your continued support. To learn more about RRRP and how to support this program, please contact

We help transitioning veterans receive their benefits.

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