RRRP Weekly Impact Report December 14

RRRP Client Quote of the Week:

“Thanks so much brother, I am literally alive because of you today.”

RRRP processed 16 new cases this week and provided 36 new referrals for clients. Financial, employment, and housing and homelessness needs were the top areas clients sought support and assistance with. RRRP served two new clients at-risk of suicide and one new client at-risk of homelessness. RRRP also received requests for help accessing community support and navigating the VA disability claims process. Clients continue to report a reduction in stress after working with RRRP’s Veteran Transition Managers.

RRRP Blog Highlight: Bridging the Military Civilian Divide

Overall Impact Metrics:

  • Total Cases: 9,103
  • All Referrals: 10,950
  • Total Benefits Received: 2,166
  • RRRP Customer Service Rating*: 4.62
  • RRRP Partner Quality Rating*: 4.15
  • Average Client Stress Level at Intake*: 4.27
  • Average Reduction in Stress Level at Conclusion: -0.65
  • (* On a scale of 1 to 5)

YTD 2018 Impact Metrics:

  • Cases: 641
  • Average Hours Per Case: 4
  • Referrals: 971
  • VCL Connections: 35
  • Clients At-Risk of Homelessness: 98
  • Female Veterans Served: 85
  • Veteran Family Members Served: 33
  • RRRP Customer Service Rating: 4.77
  • Case Origin:
    • Web Intake Form: 261
    • Phone: 81
    • Email: 202
    • Virtual Veterans Hall: 88
    • Direct Mail: 9

RRRP Gender Breakdown:

  • 79% male
  • 21% female

RRRP Client Average Age: 41

Weekly Metrics:

  • New Cases This Week: 16
  • New Referrals This Week: 36
  • Top 5 Referral Areas:
    • Financial Assistance: 15
    • Employment: 14
    • Housing & Homelessness: 3
    • Suicide & Mental Health: 1
    • Disability Claims: 1

Top 3 Programs Referred to this Week:

  • Consumer Financial Protection Bureau (CFPB) – Tele-Coaching
  • Pen Fed Foundation – Military Heroes Fund
  • Career One-Stop Veteran & Military Transition Center

Referral Partner Highlight: Career One-Stop Veteran & Military Transition Center
The Career One-Stop Veteran & Military Transition Center is a one-stop website for veterans seeking support with employment, training, and financial help after military service. Through the website, veterans are able to enter their military job and location and the site matches the information to civilian careers that use similar skills, and also provides job openings in those careers. The site provides extensive information regarding education and training options, guidance on resumes and interviewing, and access to housing, healthcare, and other support programs. The Rapid Response Referral Program (RRRP) has connected nearly 30 veterans to this comprehensive employment resource.

Total Referrals by Referral Type
referrals by type

Gender Breakdown
gender breakdown

VTM Customer Service
vtm customer service

Average Partner Program Quality Rating
avg partner program quality

Average Stress Level at Intake
avg stress at intake

Average Reduction in Stress Level at Conclusion
avg reduction in stress

Record Count – Open Cases by Location
cases by location

Total Cases (veterans and family members) Opened by Week (Last 4)
cases by week

Cases by Month for last 12 months
cases by month

Number of Referrals to Program Partners in Last 4 Weeks

Number of referrals in the past week
referrals past week

If you or someone you know is looking for resources or support, RRRP’s Veteran Transition Managers are ready to assist. For more information please reference our FAQ page.

IAVA is changing and saving lives daily. This program is currently funded by generous grants from Cigna Foundation, The Resnick Family Foundation, and The Kahlert Foundation, Inc. Thank you for your continued support. To learn more about RRRP and how to support this program, please contact

We help transitioning veterans receive their benefits.

Help us serve more than 2,000 vets this year