IAVA’s Rapid Response Referral Program (RRRP) is our best in class one-on-one case management and referral service program. Since its launch in late 2012, our Veteran Transition Managers (VTM) have helped more than 6,100 veterans and family members get on track to meeting their goals through free and confidential support and connections to highest quality resources and benefits.

Our VTM’s are masters level social workers, many of whom are vets themselves or trained in veteran cultural competency, who spend on average six hours per client serving vets nationwide. Currently RRRP is funded by generous donors to support veterans in New York and California, but we never turn anyone away and 50% of our casework comes from other states. We are currently seeking support to formally expand the program nationally.

RRRP client of the week:
“I really would like to thank you for your concern and efforts and everything you’ve done so far. It has been very very beneficial and it has given some peace to know that there is someone who cares enough to go so much out of their way to get the help needed.”

Overall Impact Metrics:
Total Cases: 6,154
All Referrals: 7,421
Total Benefits Received: 1,405
RRRP Customer Service Rating: 4.50*
RRRP Partner Quality Rating: 4.01*
Average Client Stress Level at Intake: 4.34*
Average Reduction in Stress Level at Conclusion: 0.69*
(* On a scale of 1 to 5)

RRRP Gender Breakdown:
81% male (1,580 cases)
19% female (367 cases)

RRRP Client Average Age: 38

Weekly Caseload Metrics:
New Cases This Week: 34
New Referrals This Week: 33
Top 5 Referral Areas:
Financial Assistance: 12
Community: 5
Education: 4
Employment: 4
Disability Claims: 3

Highest Rated Resources:
Chapter 33 Post 9/11 GI Bill: 4.94*
SSVF – People Assisting the Homeless (PATH): 4.91*
Chapter 31 Vocational Rehabilitation: 4.75*
(*On a scale of 1 to 5)

Top 3 IAVA Partner Programs Referred to this Week:
Chapter 33 Post 9/11 GI Bill
Veterans Crisis Line
IAVA Education Counselor

Total Referrals by Referral Type

Gender Breakdown

VTM Customer Service

Average Partner Program Quality Rating

Avg. Stress Level at Intake

Avg. Change in Stress Level at Conclusion

Record Count – Open Cases by Location

Total Cases (veterans and family members) Opened by Week (Last 4)

Cases by Month for Last 12 Months

Numbers of Referrals to Program Partners in Last 4 Weeks

Number of Referral in Past Week

IAVA is changing and saving lives daily. This program is currently funded by generous grants from Educational Foundation of America, New York State Health Foundation, Resnick Foundation, May and Stanley Smith Charitable Trust and van Ameringen Foundation. Thank you for your continued support. To learn more about RRRP and how to support this program, please contact development@iava.org.