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Read: Weekly RRRP Impact Report August 9
RRRP Client Quote of the Week:
“This is the first time I have been confident that I will get the assistance I need!”
Trends:
RRRP processed 11 new cases and provided 19 new referrals for clients this week. RRRP served 1 new client at-risk of suicide and 3 new clients that were either homeless or at-risk of homelessness. Financial assistance, housing and homelessness and employment needs were the top areas clients sought support and assistance with. RRRP also received requests related to suicide and mental health, education, health care and legal needs. Clients continue to report a reduction in stress after working with RRRP’s case managers.
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Overall Impact Metrics:
- Total Cases: 9,541
- All Referrals: 11,847
- Total Benefits Received: 2,341
- RRRP Customer Service Rating*: 4.63
- RRRP Partner Quality Rating*: 4.16
- Average Client Stress Level at Intake*: 4.24
- Average Reduction in Stress Level at Conclusion: -0.66
- (* On a scale of 1 to 5)
YTD 2019 Impact Metrics:
- Cases: 432
- Average Hours Per Case: 4
- Referrals: 830
- Veterans Crisis Line Connections: 52
- Clients At-Risk of Homelessness: 117
- Female Veterans Served: 72
- Veteran Family Members Served: 39
- RRRP Customer Service Rating: 4.9*
- (* On a scale of 1 to 5)
- Case Origin:
- Web Intake Form: 322
- Phone: 63
- Email: 47
RRRP Gender Breakdown:
- 72% male
- 28% female
RRRP Client Average Age: 41
Weekly Metrics:
- New Cases This Week: 11
- New Referrals This Week: 19
- Top 5 Referral Areas:
- Financial Assistance: 6
- Housing & Homelessness: 3
- Employment: 3
- Education: 3
- Suicide & Mental Health: 2
Top 3 Programs Referred to this Week:
- Veterans Homebuyers Network
- PenFed Foundation – Military Heroes Fund
- Salute, Inc.
Referral Partner Highlight: PenFed Foundation – Military Heroes Fund
Pen Fed Foundation’s Military Heroes Fund provides wounded veterans, military families, and caregivers with financial assistance to help fill the critical gap that exists for many veterans when transitioning back to civilian life. The foundation focuses its support for our warriors that struggle with financial hardship while also experiencing physical and psychological challenges. Through their partnership with ClearPoint, they also provide the crucial and often overlooked financial counseling component to match any cash assistance they are able to provide. The Military Heroes Fund also provides additional support for military caregivers by assisting with childcare costs while wounded veterans in their care receive medical services, whether at the VA or the private sector. This impactful organization continues to provide essential resources and has received more than 100 referrals from RRRP. The Military Heroes Fund has successfully intervened to help keep our clients and their families housed, prevented utility shut-offs and stepped in to assist with auto and insurance payments, thus greatly contributing to their overall financial well-being.
Total Referrals by Referral Type
Average Partner Program Quality Rating
Average Stress Level at Intake
Average Reduction in Stress Level at Conclusion
Total Cases (veterans and family members) Opened by Week (Last 4)
Cases by Month for last 12 months
Number of Referrals to Program Partners in Last 4 Weeks
Number of referrals in the past week
If you or someone you know is looking for resources or support, RRRP’s Veteran Transition Managers are ready to assist. For more information please reference our FAQ page.
IAVA is changing and saving lives daily. This program is currently funded by generous grants from Cigna Foundation, The Resnick Family Foundation, and The Kahlert Foundation, Inc. Thank you for your continued support. To learn more about RRRP and how to support this program, please contact development@iava.org.