RRRP client quote of the week: 
“Beyond awesome. Thank you for everything. You’ve exceeded any expectations I had in a way that has been repeatedly stunning.”

Trends:
Clients continue seeking assistance initiating the VA disability claims process. RRRP continues to receive GI Bill inquiries. Emergency financial assistance needs  continue to dominate requests, as many clients are struggling with basic need costs like rent, utilities, and vehicle repairs. Clients continue to seek advocacy and assistance with their current Mental Health (MH) providers in the VA system and many are seeking community MH resources. Clients have also inquired about free or reduced costs dental care. Clients seeking employment services are  reaching out for career guidance, resume assistance, as well as guidance identifying employment opportunities. Clients continue to report that they are struggling to find employment due to underlying service-connected mental health issues. We’ve also been contacted by veterans at various stages of separation out of the military seeking support navigating the VA, as well as linkages to employment opportunities and social support.

Overall Impact Metrics:
Total Cases: 8,383
All Referrals: 9,863
Total Benefits Received: 1,952
RRRP Customer Service Rating: 4.61
RRRP Partner Quality Rating: 4.14
Average Client Stress Level at Intake: 4.31
Average Reduction in Stress Level at Conclusion: -0.72
(* On a scale of 1 to 5)

RRRP Gender Breakdown:
79% male
21% female

RRRP Client Average Age: 40

Weekly Caseload Metrics:
New Cases This Week: 9
New Referrals This Week: 14

Top 3 Referral Areas:

• Financial Assistance: 8
• Employment: 5
• Housing: 1

Top 3 Programs Referred to this Week:
Veterans Homebuyers Network
Warrior 360
Operation PAVE

Referral Partner Highlight: Veterans Homebuyers Network
The Veterans Homebuyers Network is an NYC based organization founded over 20 years ago with the mission of educating and informing veterans about the VA Home Loan Program, how to best use it, as well as assisting them in all aspects of the process in order to help them realize the American dream of homeownership. The Veterans Homebuyers Network accomplishes this through training and maintaining a network of industry professionals that work together to provide all the relevant resources a Veteran needs throughout the home buying process. This highly effective network consists of VA Approved Mortgage lenders, credit restoration specialists and a veteran’s friendly real estate company in order to offer a full range of services designed to remove the difficulty and confusion associated with using the VA Home Loan. The Veterans Homebuyers Network has been a trusted RRRP partner since 2014 and has provided stellar guidance to our clients by assisting with credit repair, refinancing and overall support while in pursuit of actualizing the dream of owning a home.

Total Referrals by Referral Type

 

Gender Breakdown

 

VTM Customer Service

 

Average Partner Program Quality Rating

 

Average Stress Level at Intake

 

Average Reduction in Stress Level at Conclusion

 

Record Count – Open Cases by Location

 

Total Cases (veterans and family members) Opened by Week (Last 4)

 

Cases by Month for last 12 months

 

Number of Referrals to Program Partners in Last 4 Weeks

 

Number of referrals in the past week