RRRP client quote of the week:

“[VTM] always responds back quickly, articulate, great communication, very knowledgeable, strong leader and support.”

Trends:
RRRP continues to receive inquiries related to unemployment/underemployment, and requests for legal assistance relating to VA benefits issues and discharge upgrades. RRRP continues to assist veterans seeking assistance utilizing their Post 9/11 GI Bill benefits and VA’s Vocational Rehabilitation and Employment (VR&E) services. Emergency financial assistance needs continue to dominate requests, as many clients are struggling with basic need costs like rent, mortgage, utilities, groceries, vehicle repairs, gas, and home repairs. Many clients seeking financial assistance are also inquiring about employment support and report that their financial and employment struggles are directly related to underlying service-connected general health and mental health issues. We continue to be contacted by veterans seeking assistance submitting their initial VA disability claims or upgrades, as well as those seeking access to VA healthcare and mental health services.

Overall Impact Metrics:

• Total Cases: 8,695
• All Referrals: 10,329
• Total Benefits Received: 2,054
• RRRP Customer Service Rating*: 4.61
• RRRP Partner Quality Rating*: 4.14
• Average Client Stress Level at Intake*: 4.30
• Average Reduction in Stress Level at Conclusion: -0.68
• (* On a scale of 1 to 5)

 
YTD 2018 Impact Metrics:

• Cases: 233
• Referrals: 345
• Female Veterans Served: 22
• Veteran Family Members Served: 6
• Clients At Risk of Homelessness: 14
• VCL Connections: 12
• RRRP Customer Service Rating: 4.85
• Case Origin:
  • 91Rapid: 59
  • Email: 135
  • myIAVA: 38

 
RRRP Gender Breakdown:

• 79% male
• 21% female

 
RRRP Client Average Age: 40

Weekly Metrics:

• New Cases This Week: 6
• New Referrals This Week: 8
• Top 5 Referral Areas:
  • Suicide & Mental Health: 2
  • Financial Assistance: 2
  • Employment: 2
  • Homelessness: 1
  • Legal: 1

 
Top 3 Programs Referred to this Week:

• Veterati
• Vet Center – St. George, UT
• Texas VFW Foundation – Veterans Assistance Program

 
Referral Partner Highlight: Veterati
Veterati is a digital platform that connects business professionals with veterans and their spouses to enhance job readiness, searching and ultimately match skills and experience with employment opportunities. Many transitioning service members, veterans and military spouses are in need of employment advice, support and guidance. Veterati seamlessly connects these individuals to talented and qualified volunteers to accelerate the path to career readiness, job leads, critical support and real career opportunities. Through Veterati’s digital online platform, veterans and their families are able to easily access these top-notch, quality and effective employment mentors and access the tailored support that is sometimes required to land the job of their dreams. RRRP works closely with Veterati and has connected nearly 50 clients to this tech-savvy, trusted and cutting edge employment resource.

Total Referrals by Referral Type

Gender Breakdown

VTM Customer Service

Average Partner Program Quality Rating

Average Stress Level at Intake

Average Reduction in Stress Level at Conclusion

Record Count – Open Cases by Location

Total Cases (veterans and family members) Opened by Week (Last 4)

Cases by Month for last 12 months

Number of Referrals to Program Partners in Last 4 Weeks

Number of referrals in the past week