In 2012, Iraq and Afghanistan Veterans of America saw a need to create a safety net for transitioning veterans to connect them to the extensive, but often fragmented, network of support systems and resources available to them. The Rapid Response Referral Team has connected over 8,000 veterans to more than 9,300 resources. Unfortunately, the needs of today’s veterans remain high. 

RRRP client quote of the week:  
“Very knowledgeable and helpful. The VA should be taking notes from her on how to take care of a veteran.”

Trends:
Clients reached out this week seeking assistance with VA disability claims, financial assistance, mental health access and legal support. Clients continue to reach out seeking employment services. Emergency financial assistance services inquiries were related to rent, vehicles, housing, utilities and back to school supplies. Clients also reached out seeking legal assistance and help accessing their VA benefits, as well as navigating family law issues.

Overall Impact Metrics:
Total Cases: 8,002
All Referrals: 9,308
Total Benefits Received: 1,888
RRRP Customer Service Rating: 4.59
RRRP Partner Quality Rating: 4.13
Average Client Stress Level at Intake: 4.31
Average Reduction in Stress Level at Conclusion: -0.74
(* On a scale of 1 to 5)

RRRP Gender Breakdown:
79% male
21% female

RRRP Client Average Age: 40

Weekly Caseload Metrics:
New Cases This Week: 24
New Referrals This Week: 28

Top 5 Referral Areas:

• Financial Assistance: 13
• Employment: 5
• Homelessness: 3
• Housing: 2
• Community: 1

Top 3 Programs Referred to this Week:
Defense and Veterans Brain Injury Center (DVBIC)
Salute Inc.
Semper Fi Fund

Total Referrals by Referral Type  

Gender Breakdown

VTM Customer Service

Average Partner Program Quality Rating

Average Stress Level at Intake

Average Reduction in Stress Level at Conclusion

Record Count – Open Cases by Location

Total Cases (veterans and family members)  Opened by Week (Last 4)

Cases by Month for last 12 months

Numbers of Referrals to Program Partners in Last 4 Weeks

Number of referrals in the past week