In 2012, Iraq and Afghanistan Veterans of America saw a need to create a safety net for transitioning veterans to connect them to the extensive, but often fragmented, network of support systems and resources available to them. The Rapid Response Referral Team has connected over 7,900 veterans to more than 9,100 resources. Unfortunately, the needs of today’s veterans remain high. 

RRRP client quote of the week:  

“[VTM] was patient and very knowledgeable! She offered great resources and cheered me on when I got frustrated. Her assistance got a huge burden lifted off of my shoulders and I’ve been much more positive about things ever since. Thank you so much for the RRRP program and for hiring case managers who have such caring hearts.”

Trends:

Clients seeking emergency financial assistance made up the bulk of new cases. This is followed by veterans seeking employment assistance and housing resources. Veterans continue to reach out seeking help accessing their education benefits.

Overall Impact Metrics:

Total Cases: 7,910
All Referrals: 9,177
Total Benefits Received: 1,836
RRRP Customer Service Rating: 4.57
RRRP Partner Quality Rating: 4.11Average Client Stress Level at Intake: 4.33  Average Reduction in Stress Level at Conclusion: –0.76

(* On a scale of 1 to 5)

RRRP Gender Breakdown:

79% male
21% female 

RRRP Client Average Age: 39

Weekly Caseload Metrics:

New Cases This Week: 28
New Referrals This Week: 26

Top 5 Referral Areas:

• Financial Assistance: 6
• Legal: 5
• Disability Claims: 3
• Housing: 3
• Employment: 2

Highest Rated Resources:

Chapter 33 Post 9/11 GI Bill: 4.94*
SSVF – People Assisting the Homeless (PATH): 4.92*
RRRP Legal: 4.92*

(*On a scale of 1 to 5) 

Top 3 Programs Referred to this Week:

Warrior 360: 4.5
NYS Veterans Affairs: 4.3
Defense and Veterans Brain Injury Center: 4 

Total Referrals by Referral Type

Gender Breakdown

VTM Customer Service

Average Partner Program Quality Rating

Average Stress Level at Intake

Average Reduction in Stress Level at Conclusion

Record Count – Open Cases by Location

Total Cases (veterans and family members)  Opened by Week (Last 4)

Cases by Month for last 12 months

Numbers of Referrals to Program Partners in Last 4 Weeks

Number of referrals in the past week

IAVA is changing and saving lives daily. This program is currently funded by generous grants from Educational Foundation of America, Goldhirsh Foundation’s LA2050 initiative, New York State Health Foundation, Resnick Foundation, May and Stanley Smith Charitable Trust and van Ameringen Foundation. Thank you for your continued support. To learn more about RRRP and how to support this program, please contact development@iava.org.