In 2012, Iraq and Afghanistan Veterans of America saw a need to create a safety net for transitioning veterans to connect them to the extensive, but often fragmented, network of support systems and resources available to them. The Rapid Response Referral Team has connected over 7,800 veterans to more than 9,100 resources. Unfortunately, the needs of today’s veterans remain high. 

RRRP client quote of the week: 

“I cried after reading the last part of your email. I don’t have words enough to thank you for taking one less thing for me to worry about off of my list.”

Trends:

Clients seeking emergency financial assistance made up the bulk of new cases. This is followed by veterans seeking classic transition needs, employment assistance and housing resources. 

Overall Impact Metrics:

Total Cases: 7,885

All Referrals: 9,146

Total Benefits Received: 1,825

RRRP Customer Service Rating: 4.58 

RRRP Partner Quality Rating: 4.11

Average Client Stress Level at Intake: 4.33 

Average Reduction in Stress Level at Conclusion: 0.75

(* On a scale of 1 to 5)

RRRP Gender Breakdown:

89% male 

21% female 

RRRP Client Average Age: 39

Weekly Caseload Metrics:

New Cases This Week: 21

New Referrals This Week: 41 

Top 5 Referral Areas:

• Financial Assistance: 20 
• Employment: 8 
• Legal: 5 
• Disability Claims: 2
• Housing: 2

Highest Rated Resources:

Chapter 33 Post 9/11 GI Bill: 4.94* 

SSVF – People Assisting the Homeless (PATH): 4.92* 

RRRP Legal: 4.92*

(*On a scale of 1 to 5) 

Top 3 Programs Referred to this Week:

Institute for Career Development: 5 

RRRP Legal: 5

Warrior 360: 5

Total Referrals by Referral Type  

Gender Breakdown

VTM Customer Service

Average Partner Program Quality Rating

Average Stress Level at Intake

Average Reduction in Stress Level at Conclusion

Record Count – Open Cases by Location

Total Cases (veterans and family members)  Opened by Week (Last 4)

Cases by Month for last 12 months

Numbers of Referrals to Program Partners in Last 4 Weeks

Number of referrals in the past week

IAVA is changing and saving lives daily. This program is currently funded by generous grants from Educational Foundation of America, Goldhirsh Foundation’s LA2050 initiative, New York State Health Foundation, Resnick Foundation, May and Stanley Smith Charitable Trust and van Ameringen Foundation. Thank you for your continued support. To learn more about RRRP and how to support this program, please contact development@iava.org.