RRRP client quote of the week:

“I have been calling and leaving messages for different resources all week and no one was calling me back. You offered to reach out on my behalf and not only did I receive a call back but many of my questions were answered that have been stressing me out all week. You are like a secret weapon. I don’t know how you did it, but thanks. I appreciate you.”

Trends:
RRRP processed 14 new cases this week and provided 9 new referrals for clients. Community, client advocacy, and suicide and mental health needs were the top areas clients sought support and assistance with. RRRP also received inquiries for assistance with employment support and homelessness and served two new clients that were at-risk of homelessness. RRRP also served one new client this week that was suicidal or at imminent risk of suicide. Clients continue to report a reduction in stress after working with RRRP’s Veteran Transition Managers.

Overall Impact Metrics:

• Total Cases: 8,895
• All Referrals: 10,653
• Total Benefits Received: 2,118
• RRRP Customer Service Rating*: 4.61
• RRRP Partner Quality Rating*: 4.14
• Average Client Stress Level at Intake*: 4.28
• Average Reduction in Stress Level at Conclusion: -0.66
• (* On a scale of 1 to 5)

YTD 2018 Impact Metrics:

• Cases: 433
• Average Hours Per Case: 4
• Referrals: 670
• Female Veterans Served: 47
• Veteran Family Members Served: 23
• Clients At-Risk of Homelessness: 42
• VCL Connections: 24
• RRRP Customer Service Rating: 4.81
• Case Origin:
  • Web Intake Form: 117
  • 91RAPID: 63
  • Email: 168
  • Virtual Veterans Hall: 77
  • Direct Mail: 8

RRRP Gender Breakdown:

• 79% male
• 21% female

RRRP Client Average Age: 41

Weekly Metrics:

• New Cases This Week: 14
• New Referrals This Week: 9
• Top 5 Referral Areas:
  • Community: 3
  • Client Advocacy: 2
  • Suicide & Mental Health: 1
  • Employment: 1
  • Homelessness: 1

Top 3 Programs Referred to this Week:

• National Call Center for Homeless Veterans
• Veterans Crisis Line
• Health Care for Re-Entry Veterans (HCRV) Program

Referral Partner Highlight: Tragedy Assistance Program for Survivors (TAPS)
A trusted RRRP referral partner and one of IAVA’s closest allies, Tragedy Assistance Program for Survivors (TAPS) provides support, hope, and community for families grieving the loss of a military loved one. Bonnie Carroll, who also sits on IAVA’s Board of Directors, founded TAPS following the death of her husband, Brigadier General Tom Carroll, who died in an Army C-12 plane crash in 1992. As she grieved the loss of her husband, Bonnie soon realized that there was a lack of resources and support for those grieving a military loss and decided to do something about it. Since 1994, TAPS, the only program of its kind, has assisted more than 80,000 surviving families, casualty officers, and caregivers. TAPS assists the families of our fallen heroes by providing comprehensive case management support, crisis intervention, and peer-based emotional support. TAPS also has a 24/7 National Military Survivor Helpline that provides support and information on how to access available resources. The breadth of their programming includes surviving seminars for adults, youth programs, retreats, expeditions and connections to counseling support and resources as well as help navigating benefits. TAPS’ holistic approach provides support for the entire family and has created a vast community of people that come together so that those suffering a loss are not alone as they walk the journey of grief and loss.

Total Referrals by Referral Type

Gender Breakdown

VTM Customer Service

Average Partner Program Quality Rating

Average Stress Level at Intake

Average Reduction in Stress Level at Conclusion

Record Count – Open Cases by Location

Total Cases (veterans and family members) Opened by Week (Last 4)

Cases by Month for last 12 months

Number of Referrals to Program Partners in Last 4 Weeks

Number of referrals in the past week

 
If you or someone you know is looking for resources or support, RRRP’s Veteran Transition Managers are ready to assist. For more information please reference our FAQ page.