RRRP client quote of the week:

“My case manager was able to get me access to the help I needed within days of working together. I had reached out to many organizations before IAVA and nobody could help me.”

Trends:
RRRP processed 5 new cases this week and provided 26 new referrals for clients. Financial assistance, community, and suicide and mental health were the top areas clients sought support and assistance with. RRRP also received inquiries for assistance navigating VA disability claims, education benefits and legal needs. RRRP’s average customer service rating went up this week and clients continue to report a reduction in stress after working with RRRP’s Veteran Transition Managers.

Overall Impact Metrics:

• Total Cases: 8,874
• All Referrals: 10,632
• Total Benefits Received: 2,107
• RRRP Customer Service Rating*: 4.62
• RRRP Partner Quality Rating*: 4.15
• Average Client Stress Level at Intake*: 4.28
• Average Reduction in Stress Level at Conclusion: -0.67
• (* On a scale of 1 to 5)

YTD 2018 Impact Metrics:

• Cases: 412
• Average Hours Per Case: 3.85
• Referrals: 647
• Female Veterans Served: 45
• Veteran Family Members Served: 21
• Clients At-Risk of Homelessness: 39
• VCL Connections: 21
• RRRP Customer Service Rating: 4.87
• Case Origin:
  • Web Intake Form: 103
  • 91RAPID: 63
  • Email: 164
  • Virtual Veterans Hall: 75
  • Direct Mail: 7

RRRP Gender Breakdown:

• 79% male
• 21% female

RRRP Client Average Age: 41

Weekly Metrics:

• New Cases This Week: 5
• New Referrals This Week: 26
• Top 5 Referral Areas:
  • Financial Assistance: 10
  • Community: 5
  • Suicide & Mental Health: 3
  • Disability Claims: 2
  • Employment: 2

Top 3 Programs Referred to this Week:

• Operation PAVE
• Coaching into Care
• Catholic Charities – Buffalo, NY

Referral Partner Highlight: Catholic Charities
The mission of Catholic Charities is to provide aid to people in need, advocate for justice in social structures, and encourage others to do the same. Catholic Charities uses a variety of approaches to deal with poverty, providing basic needs to individuals and advocacy to address systemic poverty. Through its member agencies, Catholic Charities provides services to millions of people a year through programs focused on housing and homelessness, health care and disaster relief. Catholic Charities has local offices in every state across the country and many have specialized services and resources for veterans and families, including: case management coordination, financial assistance and housing. RRRP has collaborated with 35 different Catholic Charities locations and has referred nearly 100 veterans and family members to access life changing resources and support.

Total Referrals by Referral Type

Gender Breakdown

VTM Customer Service

Average Partner Program Quality Rating

Average Stress Level at Intake

Average Reduction in Stress Level at Conclusion

Record Count – Open Cases by Location

Total Cases (veterans and family members) Opened by Week (Last 4)

Cases by Month for last 12 months

Number of Referrals to Program Partners in Last 4 Weeks

Number of referrals in the past week

 
If you or someone you know is looking for resources or support, RRRP’s Veteran Transition Managers are ready to assist. For more information please reference our FAQ page.