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IAVA | July 29, 2019

Read: Weekly RRRP Impact Report July 26

RRRP Client Quote of the Week:

“Highly professional, responsive, and deeply-researched responses. My conversations with my case manager were instrumental in shaping the battlefield.”

RRRP processed 17 new cases and provided 19 new referrals for clients this week. RRRP served 1 new client at-risk of suicide and 2 new clients that were either homeless or at-risk of homelessness. Financial assistance, legal assistance, and suicide and mental health needs were the top areas clients sought support and assistance with. RRRP also received requests for assistance related to employment, housing and homelessness, navigating the disability claims process, and advocacy. Clients continue to report a reduction in stress after working with RRRP’s case managers.

RRRP Blog Highlight: Better Understanding Opiates and Transition: Facts and Factors

Overall Impact Metrics:

  • Total Cases: 9,521
  • All Referrals: 11,824
  • Total Benefits Received: 2,333
  • RRRP Customer Service Rating*: 4.63
  • RRRP Partner Quality Rating*: 4.16
  • Average Client Stress Level at Intake*: 4.24
  • Average Reduction in Stress Level at Conclusion: -0.66
  • (* On a scale of 1 to 5)

YTD 2019 Impact Metrics:

  • Cases: 412
  • Average Hours Per Case: 3
  • Referrals: 806
  • Veterans Crisis Line Connections: 50
  • Clients At-Risk of Homelessness: 108
  • Female Veterans Served: 70
  • Veteran Family Members Served: 38
  • RRRP Customer Service Rating: 4.9*
  • (* On a scale of 1 to 5)
  • Case Origin:
    • Web Intake Form: 308
    • Phone: 58
    • Email: 46

RRRP Gender Breakdown:

  • 72% male
  • 28% female

RRRP Client Average Age: 41

Weekly Metrics:

  • New Cases This Week: 17
  • New Referrals This Week: 19
  • Top 5 Referral Areas:
    • Financial Assistance: 7
    • Legal: 5
    • Suicide & Mental Health: 2
    • Employment: 2
    • Housing & Homelessness: 1

Top 3 Programs Referred to this Week:

  • Modest Needs
  • American Legion – Discharge Upgrades
  • The Veterans Consortium Discharge Upgrade Program

Referral Partner Highlight: Modest Needs
Modest Needs is a non-profit organization which was founded in 2002 and provides financial assistance to individuals and families experiencing temporary financial crisis. Modest Needs’ mission is to provide assistance to people that are working and live just above the poverty line, thus falling in the window of ineligibility for most types of conventional social service assistance. Modest Needs targets their support for this population because these individuals and families are still struggling financially, despite being unable to access other programs, and are on the brink of financial calamity that often eventually results in homelessness. Modest Needs intervenes to prevent homelessness and long-term financial instability and also lessens the burden of state and federal agencies and programs that provide funding for those falling below the poverty line. Modest Needs provides financial assistance through donors who generously provide funds for clients in need, with priority given to veterans and active duty members, public school teachers and first responders. RRRP has referred 74 clients to this amazing program, many of whom had nowhere else to turn for help and Modest Needs was there to assist.

Total Referrals by Referral Type
referrals by type

Gender Breakdown
gender breakdown

VTM Customer Service
vtm customer service

Average Partner Program Quality Rating
avg partner program quality

Average Stress Level at Intake
avg stress at intake

Average Reduction in Stress Level at Conclusion
avg reduction in stress

Total Cases (veterans and family members) Opened by Week (Last 4)
cases by week

Cases by Month for last 12 months
cases by month

Number of Referrals to Program Partners in Last 4 Weeks

Number of referrals in the past week
referrals past week

If you or someone you know is looking for resources or support, RRRP’s Veteran Transition Managers are ready to assist. For more information please reference our FAQ page.

IAVA is changing and saving lives daily. This program is currently funded by generous grants from Cigna Foundation, The Resnick Family Foundation, and The Kahlert Foundation, Inc. Thank you for your continued support. To learn more about RRRP and how to support this program, please contact

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