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IAVA | July 22, 2019

Read: Weekly RRRP Impact Report July 19

RRRP Client Quote of the Week:

“My case manager went far above and beyond on expected customer service! I really appreciate all the support and energy he dedicated to me!”

RRRP processed 6 new cases and provided 17 new referrals for clients this week. RRRP served 1 new client at-risk of suicide and 2 new clients that were either homeless or at-risk of homelessness. Financial assistance, housing and homelessness needs and navigating the disability claims process were the top areas clients sought support and assistance with. RRRP also received requests for assistance related to legal needs, suicide and mental health and connections to community support. Clients continue to report a reduction in stress after working with RRRP’s case managers.

RRRP Blog Highlight: Better Understanding Opiates and Transition: Facts and Factors

Overall Impact Metrics:

  • Total Cases: 9,504
  • All Referrals: 11,805
  • Total Benefits Received: 2,328
  • RRRP Customer Service Rating*: 4.63
  • RRRP Partner Quality Rating*: 4.16
  • Average Client Stress Level at Intake*: 4.24
  • Average Reduction in Stress Level at Conclusion: -0.66
  • (* On a scale of 1 to 5)

YTD 2019 Impact Metrics:

  • Cases: 395
  • Average Hours Per Case: 3
  • Referrals: 787
  • Veterans Crisis Line Connections: 49
  • Clients At-Risk of Homelessness: 106
  • Female Veterans Served: 68
  • Veteran Family Members Served: 35
  • RRRP Customer Service Rating: 4.9*
  • (* On a scale of 1 to 5)
  • Case Origin:
    • Web Intake Form: 301
    • Phone: 49
    • Email: 45

RRRP Gender Breakdown:

  • 72% male
  • 28% female

RRRP Client Average Age: 41

Weekly Metrics:

  • New Cases This Week: 6
  • New Referrals This Week: 17
  • Top 5 Referral Areas:
    • Financial Assistance: 5
    • Housing & Homelessness: 3
    • Disability Claims: 3
    • Legal: 2
    • Suicide & Mental Health: 2

Top 3 Programs Referred to this Week:

  • VFW Unmet Needs
  • Code of Vets
  • National Call Center for Homeless Veterans

Referral Partner Highlight: National Call Center for Homeless Veterans
The National Call Center for Homeless Veterans is funded through the Department of Veterans Affairs (VA) and provides free and confidential help for veterans who are homeless or who are at-risk of homelessness. The call center is open 24 hours a day, 7 days a week, and is staffed by trained counselors who receive calls and online chats. The counselors work with veterans, family members and supporters, VA medical centers and facilities, federal, state and local partners and community providers who serve veterans. The call center provides information about VA homeless programs, healthcare and additional services in local areas for housing resources and support. If the veteran is interested in getting linked up with a VA staff member that can assist, a referral is submitted to the nearest VA housing staff member who will reach out to the veteran within 24 hours. For family members and others calling, counselors provide information about how to get the veteran linked up with assistance and can also provide specific contact information for on the ground resources. The National Call Center for Homeless Veterans is a critically important and life saving resource that is available to any veteran in the United States and intervenes to house veterans and prevent homelessness on a daily basis. RRRP works closely with the call center and has referred 125 veterans in need.

Total Referrals by Referral Type
referrals by type

Gender Breakdown
gender breakdown

VTM Customer Service
vtm customer service

Average Partner Program Quality Rating
avg partner program quality

Average Stress Level at Intake
avg stress at intake

Average Reduction in Stress Level at Conclusion
avg reduction in stress

Total Cases (veterans and family members) Opened by Week (Last 4)
cases by week

Cases by Month for last 12 months
cases by month

Number of Referrals to Program Partners in Last 4 Weeks

Number of referrals in the past week
referrals past week

If you or someone you know is looking for resources or support, RRRP’s Veteran Transition Managers are ready to assist. For more information please reference our FAQ page.

IAVA is changing and saving lives daily. This program is currently funded by generous grants from Cigna Foundation, The Resnick Family Foundation, and The Kahlert Foundation, Inc. Thank you for your continued support. To learn more about RRRP and how to support this program, please contact

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