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IAVA | July 8, 2019

Read: Weekly Impact Report July 5

RRRP Client Quote of the Week:

“Thank you IAVA for having an organization that fights for veterans to get our voices heard all the way up to the capital and in front of congress. From the moment I spoke with my case manager about my needs he was on top of it. He was very knowledgeable and a true professional. Thank you.”

RRRP processed 2 new cases and provided 32 new referrals for clients this week. RRRP served 2 new clients at risk of suicide and 1 new client that was facing homelessness. Financial assistance, housing and homelessness, and suicide and mental health needs were the top areas clients sought support and assistance with. RRRP also received requests for assistance related to legal, community support, education, and employment needs. Clients continue to report a reduction in stress after working with RRRP’s case managers.

RRRP Blog Highlight: Is Your Mental Health Classified?

Overall Impact Metrics:

  • Total Cases: 9,486
  • All Referrals: 11,776
  • Total Benefits Received: 2,314
  • RRRP Customer Service Rating*: 4.63
  • RRRP Partner Quality Rating*: 4.16
  • Average Client Stress Level at Intake*: 4.25
  • Average Reduction in Stress Level at Conclusion: -0.66
  • (* On a scale of 1 to 5)

YTD 2019 Impact Metrics:

  • Cases: 377
  • Average Hours Per Case: 3
  • Referrals: 758
  • Veterans Crisis Line Connections: 48
  • Clients At-Risk of Homelessness: 102
  • Female Veterans Served: 65
  • Veteran Family Members Served: 35
  • RRRP Customer Service Rating: 4.9*
  • (* On a scale of 1 to 5)
  • Case Origin:
    • Web Intake Form: 287
    • Phone: 46
    • Email: 44

RRRP Gender Breakdown:

  • 72% male
  • 28% female

RRRP Client Average Age: 41

Weekly Metrics:

  • New Cases This Week: 2
  • New Referrals This Week: 32
  • Top 5 Referral Areas:
    • Financial Assistance: 18
    • Housing & Homelessness: 4
    • Suicide & Mental Health: 3
    • Legal: 2
    • Community Support: 2

Top 3 Programs Referred to this Week:

  • Pen Fed Foundation – Military Heroes Fund
  • Veterans Crisis Line
  • Veterans Homebuyers Network

Referral Partner Highlight: Veterans Homebuyers Network
The Veterans Homebuyers Network is a New York City based organization founded over 20 years ago with the mission of educating and informing veterans about the VA Home Loan Program and assisting in all aspects of the process. The Veterans Homebuyers Network accomplishes this through training and maintaining a network of industry professionals that work together to provide all the relevant resources a veteran needs throughout the home buying process. This highly effective network consists of VA Approved Mortgage lenders, credit restoration specialists and a veteran friendly real estate company in order to offer a full range of services designed to remove the difficulty and confusion associated with using the VA Home Loan benefit. The Veterans Homebuyers Network has been a trusted RRRP partner since 2014 and has provided stellar guidance to our clients by assisting with credit repair, refinancing and overall support while in pursuit of actualizing the dream of owning a home.

Total Referrals by Referral Type
referrals by type

Gender Breakdown
gender breakdown

VTM Customer Service
vtm customer service

Average Partner Program Quality Rating
avg partner program quality

Average Stress Level at Intake
avg stress at intake

Average Reduction in Stress Level at Conclusion
avg reduction in stress

Total Cases (veterans and family members) Opened by Week (Last 4)
cases by week

Cases by Month for last 12 months
cases by month

Number of Referrals to Program Partners in Last 4 Weeks

Number of referrals in the past week
referrals past week

If you or someone you know is looking for resources or support, RRRP’s Veteran Transition Managers are ready to assist. For more information please reference our FAQ page.

IAVA is changing and saving lives daily. This program is currently funded by generous grants from Cigna Foundation, The Resnick Family Foundation, and The Kahlert Foundation, Inc. Thank you for your continued support. To learn more about RRRP and how to support this program, please contact

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