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IAVA | November 2, 2018

Read: RRRP Weekly Impact Report October 26

RRRP Client Quote of the Week:

“My case manager was professional, knowledgeable, relatable and very personable.”

RRRP processed 17 new cases this week and provided 32 new referrals for clients. Employment, housing and homelessness, and suicide and mental health were the top areas clients sought support and assistance with. RRRP also received inquiries for legal support and financial assistance. RRRP served one new client at-risk of suicide and seven new clients facing homelessness. Clients continue to report a reduction in stress after working with RRRP’s Veteran Transition Managers.

RRRP Blog Highlight: The Opioid Epidemic: A Personal Perspective

Overall Impact Metrics:

  • Total Cases: 8,988
  • All Referrals: 10,777
  • Total Benefits Received: 2,140
  • RRRP Customer Service Rating*: 4.62
  • RRRP Partner Quality Rating*: 4.15
  • Average Client Stress Level at Intake*: 4.28
  • Average Reduction in Stress Level at Conclusion: -0.66
  • (* On a scale of 1 to 5)

YTD 2018 Impact Metrics:

  • Cases: 526
  • Average Hours Per Case: 4
  • Referrals: 798
  • Female Veterans Served: 66
  • Veteran Family Members Served: 28
  • Clients At-Risk of Homelessness: 63
  • VCL Connections: 28
  • RRRP Customer Service Rating: 4.84
  • Case Origin:
    • Web Intake Form: 178
    • 91RAPID: 71
    • Email: 185
    • Virtual Veterans Hall: 83
    • Direct Mail: 9

RRRP Gender Breakdown:

  • 79% male
  • 21% female

RRRP Client Average Age: 41

Weekly Metrics:

  • New Cases This Week: 17
  • New Referrals This Week: 32
  • Top 5 Referral Areas:
    • Employment: 11
    • Housing & Homelessness: 6
    • Suicide & Mental Health: 4
    • Legal: 4
    • Financial Assistance: 3

Top 3 Programs Referred to this Week:

  • Military Hire
  • Operation PAVE
  • Veterati

Referral Partner Highlight: Disabled American Veterans
Disabled Veterans of America (DAV) is a non-profit organization that provides support to veterans of all eras and their families. DAV works with more than than 1 million veterans every year and assists veterans with more than 250,000 VA benefits claims each year. DAV has also provided nearly 615,000 rides for veterans attending medical appointments to ensure they have access to services without the hindrance of transportation challenges. In 2017, DAV was able to get more than $4 billion in new and retroactive benefits to care for veterans, their families and survivors. DAV also connects veterans with employment opportunities, hosts job fairs and provides employment resources. DAV operates from over 1,200 chapters across the country and RRRP has referred more than 380 veterans to access their services for assistance with benefits, employment and transportation.

Total Referrals by Referral Type
referrals by type

Gender Breakdown
gender breakdown

VTM Customer Service
vtm customer service

Average Partner Program Quality Rating
avg partner program quality

Average Stress Level at Intake
avg stress at intake

Average Reduction in Stress Level at Conclusion
avg reduction in stress

Record Count – Open Cases by Location
cases by location

Total Cases (veterans and family members) Opened by Week (Last 4)
cases by week

Cases by Month for last 12 months
cases by month

Number of Referrals to Program Partners in Last 4 Weeks

Number of referrals in the past week
referrals past week

If you or someone you know is looking for resources or support, RRRP’s Veteran Transition Managers are ready to assist. For more information please reference our FAQ page.

IAVA is changing and saving lives daily. This program is currently funded by generous grants from Cigna Foundation, The Resnick Family Foundation, and The Kahlert Foundation, Inc. Thank you for your continued support. To learn more about RRRP and how to support this program, please contact

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