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IAVA | May 28, 2019

Read: RRRP Weekly Impact Report May 24

RRRP Client Quote of the Week:

“We appreciate you and all your assistance and we love your personality as well. Thank you! It really makes a difference when someone treats you well on the other end of a phone line, it can really make someone’s day!”

RRRP processed 8 new cases and provided 29 new referrals for clients this week. RRRP served 1 new client at risk of suicide and 2 new clients that were facing homelessness. Financial assistance, housing and homelessness, and suicide and mental health needs were the top areas clients sought support and assistance with. RRRP also received requests for legal support and help navigating the VA disability claims process. Clients continue to report a reduction in stress after working with RRRP’s Veteran Transition Managers.

RRRP Blog Highlight: Better Understanding Opiates & Transition: Facts & Factors

Overall Impact Metrics:

  • Total Cases: 9,423
  • All Referrals: 11,571
  • Total Benefits Received: 2,286
  • RRRP Customer Service Rating*: 4.63
  • RRRP Partner Quality Rating*: 4.16
  • Average Client Stress Level at Intake*: 4.25
  • Average Reduction in Stress Level at Conclusion: -0.67
  • (* On a scale of 1 to 5)

YTD 2019 Impact Metrics:

  • Cases: 314
  • Average Hours Per Case: 3
  • Referrals: 553
  • Veterans Crisis Line Connections: 31
  • Clients At-Risk of Homelessness: 80
  • Female Veterans Served: 56
  • Veteran Family Members Served: 33
  • RRRP Customer Service Rating: 5*
  • (* On a scale of 1 to 5)
  • Case Origin:
    • Web Intake Form: 244
    • Phone: 33
    • Email: 37

RRRP Gender Breakdown:

  • 70% male
  • 30% female

RRRP Client Average Age: 41

Weekly Metrics:

  • New Cases This Week: 8
  • New Referrals This Week: 29
  • Top 5 Referral Areas:
    • Financial Assistance: 13
    • Housing & Homelessness: 6
    • Suicide & Mental Health: 4
    • Legal: 4
    • Disability Claims: 2

Top 3 Programs Referred to this Week:

  • Supportive Services for Veteran Families (SSVF)
  • VA Vet Centers
  • Honor Bound

Referral Partner Highlight: Supportive Services for Veteran Families (SSVF)
Supportive Services for Veterans Families (SSVF) is a program funded through the Department of Veterans Affairs (VA) which provides services and support to low-income veterans and their families. Funding is provided to non-profit organizations and consumer cooperatives that assist veteran families through a multitude of supportive services to promote housing stability and overall sustainability. In addition to covering rental and utility costs, the SSVF program provides eligible veterans and families with comprehensive case management services which include health care services, daily living services, financial planning, transportation services, fiduciary and payee services, legal services, childcare services and housing counseling services. SSVF is a vital resource for veterans at risk of becoming homeless and intervenes to keep veterans and their families housed in every state across the nation. RRRP works closely with SSVF programs across the country on a regular basis and has referred over 580 veterans and families to this life changing program.

Total Referrals by Referral Type
referrals by type

Gender Breakdown
gender breakdown

VTM Customer Service
vtm customer service

Average Partner Program Quality Rating
avg partner program quality

Average Stress Level at Intake
avg stress at intake

Average Reduction in Stress Level at Conclusion
avg reduction in stress

Total Cases (veterans and family members) Opened by Week (Last 4)
cases by week

Cases by Month for last 12 months
cases by month

Number of Referrals to Program Partners in Last 4 Weeks

Number of referrals in the past week
referrals past week

If you or someone you know is looking for resources or support, RRRP’s Veteran Transition Managers are ready to assist. For more information please reference our FAQ page.

IAVA is changing and saving lives daily. This program is currently funded by generous grants from Cigna Foundation, The Resnick Family Foundation, and The Kahlert Foundation, Inc. Thank you for your continued support. To learn more about RRRP and how to support this program, please contact

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