Media |

IAVA | June 10, 2019

Read: RRRP Weekly Impact Report June 7

RRRP Client Quote of the Week:

“My VTM is a true professional, and I am grateful for all of her help!”

RRRP processed 12 new cases and provided 34 new referrals for clients this week. RRRP served 2 new clients at risk of suicide and 3 new clients that were facing homelessness. Financial assistance, suicide and mental health, and help navigating the VA disability claims process were the top areas clients sought support and assistance with. RRRP also received requests for assistance related to employment and education needs. Clients continue to report a reduction in stress after working with RRRP’s Veteran Transition Managers.

RRRP Blog Highlight: Better Understanding Opiates & Transition: Facts & Factors

Overall Impact Metrics:

  • Total Cases: 9,446
  • All Referrals: 11,638
  • Total Benefits Received: 2,294
  • RRRP Customer Service Rating*: 4.63
  • RRRP Partner Quality Rating*: 4.16
  • Average Client Stress Level at Intake*: 4.25
  • Average Reduction in Stress Level at Conclusion: -0.66
  • (* On a scale of 1 to 5)

YTD 2019 Impact Metrics:

  • Cases: 337
  • Average Hours Per Case: 3
  • Referrals: 620
  • Veterans Crisis Line Connections: 38
  • Clients At-Risk of Homelessness: 91
  • Female Veterans Served: 59
  • Veteran Family Members Served: 34
  • RRRP Customer Service Rating: 4.9*
  • (* On a scale of 1 to 5)
  • Case Origin:
    • Web Intake Form: 261
    • Phone: 37
    • Email: 39

RRRP Gender Breakdown:

  • 71% male
  • 29% female

RRRP Client Average Age: 41

Weekly Metrics:

  • New Cases This Week: 12
  • New Referrals This Week: 34
  • Top 5 Referral Areas:
    • Financial Assistance: 16
    • Suicide & Mental Health: 5
    • Disability Claims: 5
    • Housing & Homelessness: 3
    • Legal: 3

Top 3 Programs Referred to this Week:

  • VFW Unmet Needs Program
  • Veterans Crisis Line
  • Semper Fi Fund

Referral Partner Highlight: VFW Unmet Needs Program
VFW’s Unmet Needs Program understand the challenges veterans, service members and military families sometimes face and works to intervene to ease the burden of financial hardship. This program assists with unexpected financial difficulties that occur as a result of deployment or other military-related activity or injury and provides financial assistance up to $1,500. Veterans, service members and their families can apply for assistance for mortgage, rent, house repairs and insurance, vehicle payments, insurance and repairs, utilities, food, clothing, diapers, formula, school and childcare expenses and medical bills, prescriptions and eyeglasses. RRRP has been collaborating with VFW’s Unmet Needs Program since 2012 and has referred more than 150 veterans and families to access this life-changing assistance.

Total Referrals by Referral Type
referrals by type

Gender Breakdown
gender breakdown

VTM Customer Service
vtm customer service

Average Partner Program Quality Rating
avg partner program quality

Average Stress Level at Intake
avg stress at intake

Average Reduction in Stress Level at Conclusion
avg reduction in stress

Total Cases (veterans and family members) Opened by Week (Last 4)
cases by week

Cases by Month for last 12 months
cases by month

Number of Referrals to Program Partners in Last 4 Weeks

Number of referrals in the past week
referrals past week

If you or someone you know is looking for resources or support, RRRP’s Veteran Transition Managers are ready to assist. For more information please reference our FAQ page.

IAVA is changing and saving lives daily. This program is currently funded by generous grants from Cigna Foundation, The Resnick Family Foundation, and The Kahlert Foundation, Inc. Thank you for your continued support. To learn more about RRRP and how to support this program, please contact

Media |

Support Veterans Today

Our country has an obligation to fulfill its promise to honor and support vets. Make a donation today to help IAVA fulfill its mission to connect, unite, and empower post-9/11 veterans.