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IAVA | June 17, 2019

Read: RRRP Weekly Impact Report June 14

RRRP Client Quote of the Week:

“I don’t know how you did what you did but I cannot thank you enough!”

RRRP processed 16 new cases and provided 42 new referrals for clients this week. RRRP served 3 new clients at risk of suicide and 5 new clients that were facing homelessness. Financial assistance, suicide and mental health, and housing and homelessness were the top areas clients sought support and assistance with. RRRP also received requests for assistance related to disability claims, legal needs, employment and education. Clients continue to report a reduction in stress after working with RRRP’s Veteran Transition Managers.

RRRP Blog Highlight: Better Understanding Opiates & Transition: Facts & Factors

Overall Impact Metrics:

  • Total Cases: 9,462
  • All Referrals: 11,680
  • Total Benefits Received: 2,301
  • RRRP Customer Service Rating*: 4.63
  • RRRP Partner Quality Rating*: 4.16
  • Average Client Stress Level at Intake*: 4.25
  • Average Reduction in Stress Level at Conclusion: -0.66
  • (* On a scale of 1 to 5)

YTD 2019 Impact Metrics:

  • Cases: 353
  • Average Hours Per Case: 3
  • Referrals: 662
  • Veterans Crisis Line Connections: 41
  • Clients At-Risk of Homelessness: 96
  • Female Veterans Served: 61
  • Veteran Family Members Served: 34
  • RRRP Customer Service Rating: 4.9*
  • (* On a scale of 1 to 5)
  • Case Origin:
    • Web Intake Form: 271
    • Phone: 41
    • Email: 41

RRRP Gender Breakdown:

  • 71% male
  • 29% female

RRRP Client Average Age: 41

Weekly Metrics:

  • New Cases This Week: 16
  • New Referrals This Week: 42
  • Top 5 Referral Areas:
    • Financial Assistance: 19
    • Suicide & Mental Health: 12
    • Housing & Homelessness: 5
    • Disability Claims: 2
    • Legal: 2

Top 3 Programs Referred to this Week:

  • Semper Fi Fund
  • Vet Centers
  • Crisis Text Line

Referral Partner Highlight: Crisis Text Line
Crisis Text Line provides free, confidential, 24/7 support for those in crisis and provides support through trained volunteer crisis counselors. With over 100 million messages processed to date, Crisis Text Line recognizes the increasing need for those experiencing emotional pain and is growing quickly. This organization launched in August 2013 and within 4 months was being used in all 295 area codes in the US. Crisis Text Line has found that the top 3 issues that military and veterans text about are relationships, depressions/sadness and stress/anxiety and are twice as likely to talk about finances, sexual assault and grief than their civilian counterparts. Crisis Text Line provides critical front line support and acts as an effective safety net for those in need of immediate and easily accessible help. Crisis Text Line and IAVA recently entered into a formal partnership and RRRP clients in need of support can text “RISING” to 741741 to be connected with immediate help.

Total Referrals by Referral Type
referrals by type

Gender Breakdown
gender breakdown

VTM Customer Service
vtm customer service

Average Partner Program Quality Rating
avg partner program quality

Average Stress Level at Intake
avg stress at intake

Average Reduction in Stress Level at Conclusion
avg reduction in stress

Total Cases (veterans and family members) Opened by Week (Last 4)
cases by week

Cases by Month for last 12 months
cases by month

Number of Referrals to Program Partners in Last 4 Weeks

Number of referrals in the past week
referrals past week

If you or someone you know is looking for resources or support, RRRP’s Veteran Transition Managers are ready to assist. For more information please reference our FAQ page.

IAVA is changing and saving lives daily. This program is currently funded by generous grants from Cigna Foundation, The Resnick Family Foundation, and The Kahlert Foundation, Inc. Thank you for your continued support. To learn more about RRRP and how to support this program, please contact

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