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IAVA | December 14, 2018

Read: RRRP Weekly Impact Report December 7

RRRP Client Quote of the Week:

“We really appreciate all the help you have researched and gotten for us. Just knowing that we have someone in our corner to help has made all the difference for us.”

RRRP processed 17 new cases this week and provided 46 new referrals for clients. Financial assistance, help navigating GI Bill benefits and late payment issues, and housing and homelessness were the top areas clients sought support and assistance with. RRRP served 10 new clients facing homelessness and also received requests for support with suicidal thoughts and other mental health related needs, as well as accessing health care. RRRP’s average customer service rating and program partner quality ratings both went up last week. Clients continue to report a reduction in stress after working with RRRP’s Veteran Transition Managers.

RRRP Blog Highlight: Severe GI Bill Payment Issues Continue

Overall Impact Metrics:

  • Total Cases: 9,087
  • All Referrals: 10,914
  • Total Benefits Received: 2,164
  • RRRP Customer Service Rating*: 4.62
  • RRRP Partner Quality Rating*: 4.15
  • Average Client Stress Level at Intake*: 4.27
  • Average Reduction in Stress Level at Conclusion: -0.65
  • (* On a scale of 1 to 5)

YTD 2018 Impact Metrics:

  • Cases: 625
  • Average Hours Per Case: 4
  • Referrals: 935
  • Female Veterans Served: 80
  • Veteran Family Members Served: 32
  • Clients At-Risk of Homelessness: 96
  • VCL Connections: 34
  • RRRP Customer Service Rating: 4.77
  • Case Origin:
    • Web Intake Form: 250
    • 91RAPID: 80
    • Email: 198
    • Virtual Veterans Hall: 88
    • Direct Mail: 9

RRRP Gender Breakdown:

  • 79% male
  • 21% female

RRRP Client Average Age: 41

Weekly Metrics:

  • New Cases This Week: 17
  • New Referrals This Week: 46
  • Top 5 Referral Areas:
    • Financial Assistance: 14
    • Education: 4
    • Housing & Homelessness: 9
    • Suicide & Mental Health: 6
    • Health Care: 3

Top 3 Programs Referred to this Week:

  • National Call Center for Homeless Veterans
  • Operation PAVE
  • Consumer Financial Protection Bureau (CFPB) – Tele-Coaching

Referral Partner Highlight: Consumer Financial Protection Bureau (CFPB) – Tele-Coaching
In 2015 the Consumer Financial Protection Bureau (CFPB) launched a Financial Coaching Initiative tailored for recently-transitioning veterans to provide critical guidance on money management and help facilitate and actualize financial goals. The program has 60 certified financial coaches, 38 dedicated to serving veterans and 22 who serve both the veteran and civilian populations. These coaches provide client-centered, free, confidential services and focus on financial goals and action toward those goals, utilizing the core values of collaboration, motivation, transparency, and trust. All of CFPB’s coaches have extensive training and credentials, provide swift intervention and support and are available through email, telephone calls, and in-person sessions. RRRP has provided over 200 referrals to CFPB to date and is our most trusted and frequently utilized financial coaching and budgeting resource.

Total Referrals by Referral Type
referrals by type

Gender Breakdown
gender breakdown

VTM Customer Service
vtm customer service

Average Partner Program Quality Rating
avg partner program quality

Average Stress Level at Intake
avg stress at intake

Average Reduction in Stress Level at Conclusion
avg reduction in stress

Record Count – Open Cases by Location
cases by location

Total Cases (veterans and family members) Opened by Week (Last 4)
cases by week

Cases by Month for last 12 months
cases by month

Number of Referrals to Program Partners in Last 4 Weeks

Number of referrals in the past week
referrals past week

If you or someone you know is looking for resources or support, RRRP’s Veteran Transition Managers are ready to assist. For more information please reference our FAQ page.

IAVA is changing and saving lives daily. This program is currently funded by generous grants from Cigna Foundation, The Resnick Family Foundation, and The Kahlert Foundation, Inc. Thank you for your continued support. To learn more about RRRP and how to support this program, please contact

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