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IAVA | April 15, 2019

Read: RRRP Weekly Impact Report April 12

RRRP Client Quote of the Week:

“My VTM has gone over and beyond to try and assist in any type of assistance for me and my children, which I had already done on my own for months and came up with the same results, but I couldn’t figure out how to submit and what documents I needed, and my VTM helped every step of the way.”

RRRP processed 11 new cases and provided 28 new referrals for clients this week. RRRP served 2 new clients at risk of suicide and 2 new clients that were facing homelessness. Financial assistance, employment and legal needs were the top areas clients sought support and assistance with. RRRP also provided assistance for suicide and mental health needs and help navigating the VA disability claims process. Clients continue to report a reduction in stress after working with RRRP’s Veteran Transition Managers.

RRRP Blog Highlight: When GI Bill Transferability Goes Wrong

Overall Impact Metrics:

  • Total Cases: 9,345
  • All Referrals: 11,423
  • Total Benefits Received: 2,260
  • RRRP Customer Service Rating*: 4.63
  • RRRP Partner Quality Rating*: 4.16
  • Average Client Stress Level at Intake*: 4.25
  • Average Reduction in Stress Level at Conclusion: -0.67
  • (* On a scale of 1 to 5)

YTD 2019 Impact Metrics:

  • Cases: 236
  • Average Hours Per Case: 3
  • Referrals: 405
  • Veterans Crisis Line Connections: 25
  • Clients At-Risk of Homelessness: 63
  • Female Veterans Served: 46
  • Veteran Family Members Served: 23
  • RRRP Customer Service Rating: 5*
  • (* On a scale of 1 to 5)
  • Case Origin:
    • Web Intake Form: 183
    • Phone: 27
    • Email: 26

RRRP Gender Breakdown:

  • 69% male
  • 31% female

RRRP Client Average Age: 40

Weekly Metrics:

  • New Cases This Week: 11
  • New Referrals This Week: 28
  • Top 5 Referral Areas:
    • Financial Assistance: 10
    • Employment: 5
    • Legal: 5
    • Suicide & Mental Health: 3
    • Disability Claims: 2

Top 3 Programs Referred to this Week:

  • Veterans Crisis Line
  • Operation Homefront
  • Operation Second Chance

Referral Partner Highlight: Operation Second Chance
Salute, Inc. provides emergency financial assistance to veterans and Operation Second Chance was established in 2005 and focuses on providing aid in the recovery and rehabilitation of wounded soldiers and provides financial assistance to help facilitate the transition back into civilian society. Priority for assistance is given to veterans whose injuries are combat related and in order to be eligible, the veteran has to have deployed post 9/11, served no less than six months of active duty and needs to have at least a 70% VA service-connected disability rating. Operation Second Chance provides emergency financial assistance for a wide range of needs, from rent and mortgage payments, groceries, utility bills, housing and airfare for a family member to assist an injured or recovering veteran or service member. In addition, this amazing organization recognizes the impact that military service and deployments have on families and provides retreats and day trips for families, caregiver spa days, family bowling nights and so much more. One of our most trusted and frequently utilized referral sources, Operation Second Chance has received more than 235 referrals from RRRP and has been able to successfully intervene and provide critical and life-changing assistance to help our clients get their lives back on track.

Total Referrals by Referral Type
referrals by type

Gender Breakdown
gender breakdown

VTM Customer Service
vtm customer service

Average Partner Program Quality Rating
avg partner program quality

Average Stress Level at Intake
avg stress at intake

Average Reduction in Stress Level at Conclusion
avg reduction in stress

Total Cases (veterans and family members) Opened by Week (Last 4)
cases by week

Cases by Month for last 12 months
cases by month

Number of Referrals to Program Partners in Last 4 Weeks

Number of referrals in the past week
referrals past week

If you or someone you know is looking for resources or support, RRRP’s Veteran Transition Managers are ready to assist. For more information please reference our FAQ page.

IAVA is changing and saving lives daily. This program is currently funded by generous grants from Cigna Foundation, The Resnick Family Foundation, and The Kahlert Foundation, Inc. Thank you for your continued support. To learn more about RRRP and how to support this program, please contact

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