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IAVA | November 1, 2019

Read: RRRP Monthly Impact Report October 2019

RRRP Client Quote of the Month:

“Amazing case manager. So helpful, knowledgeable and kind. My case manager truly has a genuine ability to make you feel like everything will be okay and provides great resources while doing so. Thank you for positively impacting my life. Thankful for my new job and thankful for your help in helping me get it!”

RRRP processed 46 new cases and provided 78 new referrals for clients this month. RRRP served 4 new clients at-risk of suicide and 6 new clients that were either homeless or at-risk of homelessness. Financial assistance, navigating the disability claims process, and suicide and mental health were the top areas clients sought support and assistance with. RRRP also received requests related to employment, community support, education benefits, housing and homelessness, health care, and legal assistance. Clients continue to report a reduction in stress after working with RRRP’s case managers.

RRRP Blog Highlight: Suicide Awareness/Prevention: The Shadow we try to Escape

Overall Impact Metrics:

  • Total Cases: 9,665
  • All Referrals: 12,088
  • Total Benefits Received: 2,398
  • RRRP Customer Service Rating*: 4.63
  • RRRP Partner Quality Rating*: 4.16
  • Average Client Stress Level at Intake*: 4.23
  • Average Reduction in Stress Level at Conclusion: -0.65
  • (* On a scale of 1 to 5)

YTD 2019 Impact Metrics:

  • Cases: 555
  • Average Hours Per Case: 3.25
  • Referrals: 1,070
  • Veterans Crisis Line Connections: 70
  • Clients At-Risk of Homelessness: 143
  • Female Veterans Served: 93
  • Veteran Family Members Served: 44
  • RRRP Customer Service Rating: 4.9*
  • (* On a scale of 1 to 5)
  • Case Origin:
    • Web Intake Form: 416
    • Phone: 75
    • Email: 64

RRRP Gender Breakdown:

  • 77% male
  • 23% female

RRRP Client Average Age: 41

Monthly Metrics:

  • New Cases This Month: 46
  • New Referrals This Month: 78
  • Top 5 Referral Areas:
    • Financial Assistance: 30
    • Disability Claims: 14
    • Suicide & Mental Health: 13
    • Employment: 6
    • Community Support: 6

Top 3 Programs Referred to this Month:

  • Wounded Warrior Project – Disability and Benefits Service
  • Salute Inc.
  • Operation PAVE

Referral Partner Highlight: Operation PAVE
Paralyzed Veterans of America (PVA) offers a premier employment program for veterans, spouses and caregivers called Operation PAVE. Paving Access for Veterans Employment (PAVE) provides comprehensive vocational counseling and job placement assistance utilizing customized job search strategies. Serving veterans and families across the country, PAVE assists with interview techniques, identifying educational pathways to improve employability and facilitates connections with potential employers who are committed to hiring veterans by providing ongoing support and training for successful hiring and retention programs. PAVE is RRRP’s go-to comprehensive employment resource. Since the onset of our partnership in 2016, they have worked with 144 RRRP clients. Operation PAVE has a swift response time, demonstrates a high level of military cultural competency and works tirelessly and diligently with RRRP clients to enhance skills, reach goals and achieve meaningful, long-term employment.

Total Referrals by Referral Type (Last 4 Weeks)

Gender Breakdown
gender breakdown

Case Manager Customer Service
vtm customer service

Average Partner Program Quality Rating
avg partner program quality

Average Stress Level at Intake
avg stress at intake

Average Reduction in Stress Level at Conclusion
avg reduction in stress

Total Cases (veterans and family members) Opened by Week (Last 4)
cases by week

Cases by Month for last 12 months
cases by month

Number of Referrals to Program Partners in Last 4 Weeks

If you or someone you know is looking for resources or support, RRRP’s Veteran Transition Managers are ready to assist. For more information please reference our FAQ page.

IAVA is changing and saving lives daily. This program is currently funded by generous grants from Cigna Foundation, The Resnick Family Foundation, and The Kahlert Foundation, Inc. Thank you for your continued support. To learn more about RRRP and how to support this program, please contact

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