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Rapid Response Referral Program Survey

 

Thank you for taking the time to provide feedback on your RRRP experience. This survey should take only a few minutes to complete.

INSTRUCTIONS: Please rate the Rapid Response Referral Program on each of the following categories: Quality, Timeliness, Effectiveness, and Customer Service. Definitions for each are included below.

Please also feel free to elaborate or to share any additional feedback or comments in the space provided.

Program:
Quality – Overall ability of the program to deliver the service provided. Did the program meet your needs? Would you use the program again, if needed?
Timeliness – How quickly did the referred program respond to you? Did it fit the timeline promised, or appropriate to your issue?
Effectiveness – How effective was the referred program in helping resolve your problem?
Customer Service – How accessible and friendly was the point of contact at the program to which you were referred? Were you treated with respect?

Rapid Response Referral Program Survey

Please rate your interaction with the Rapid Response Referral Program on a scale of 1-5. 1 is the lowest rating and 5 is the highest rating.