Thank you for taking the time to provide feedback on your RRRP experience. This survey should take only a few minutes to complete.
INSTRUCTIONS: Please rate the Rapid Response Referral Program on each of the following categories: Quality, Timeliness, Effectiveness, and Customer Service. Definitions for each are included below.
Please also feel free to elaborate or to share any additional feedback or comments in the space provided.
Quality – Overall ability of the program to deliver the service provided. Did the program meet your needs? Would you use the program again, if needed?
Timeliness – How quickly did the referred program respond to you? Did it fit the timeline promised, or appropriate to your issue?
Effectiveness – How effective was the referred program in helping resolve your problem?
Customer Service – How accessible and friendly was the point of contact at the program to which you were referred? Were you treated with respect?