IAVA’s Rapid Response Referral Program (RRRP) is our best in class one-on-one case management and referral service program. Since its launch in late 2012, our Veteran Transition Managers (VTM) have helped more than 6,800 veterans and family members get on track to meeting their goals through free and confidential support and connections to highest quality resources and benefits.
Our VTM’s are masters level social workers, many of whom are vets themselves or trained in veteran cultural competency, who spend on average six hours per client serving vets nationwide. Currently RRRP is funded by generous donors to support veterans in New York and California, but we never turn anyone away and 50% of our casework comes from other states. We are currently seeking support to formally expand the program nationally.
“My Veteran Transition Manager was very knowledgeable about the process for assisting veterans and their families.”
Overall Impact Metrics:
Total Cases: 6,837
All Referrals: 7, 992
Total Benefits Received: 1,522
RRRP Customer Service Rating: 4.52*
RRRP Partner Quality Rating: 4.05*
Average Client Stress Level at Intake: 4.36*
Average Reduction in Stress Level at Conclusion: 0.75*
(* On a scale of 1 to 5)
RRRP Gender Breakdown:
81% male (1,760 cases)
19% female (404 cases)
RRRP Client Average Age: 39
Weekly Caseload Metrics:
New Cases This Week: 49
New Referrals This Week: 43
Top 5 Referral Areas:
Financial Assistance: 23
Suicide and Mental Health: 6
Disability Claims: 3
Highest Rated Resources:
Chapter 33 Post 9/11 GI Bill: 4.94*
SSVF – People Assisting the Homeless (PATH): 4.92*
Chapter 31 Vocational Rehabilitation: 4.74*
(*On a scale of 1 to 5)
Top 3 IAVA Partner Programs Referred to this Week:
DRS – PA
Legal Aid Bureau of Buffalo, Inc.
Vet Center – Spokane, WA
IAVA is changing and saving lives daily. This program is currently funded by generous grants from Educational Foundation of America, Goldhirsh Foundation’s LA2050 initiative, New York State Health Foundation, Resnick Foundation, May and Stanley Smith Charitable Trust and van Ameringen Foundation. Thank you for your continued support. To learn more about RRRP and how to support this program, please contact firstname.lastname@example.org.