Donate

Weekly RRRP Impact Report – January 15, 2016

IAVA’s Rapid Response Referral Program (RRRP) is our best in class one-on-one case management and referral service program. Since its launch in late 2012, our Veteran Transition Managers (VTM) have helped more than 5,900 veterans and family members get on track to meeting their goals through free and confidential support and connections to highest quality resources and benefits.

Our VTM’s are masters level social workers, many of whom are vets themselves or trained in veteran cultural competency, who spend on average six hours per client serving vets nationwide. Currently RRRP is funded by generous donors to support veterans in New York and California, but we never turn anyone away and 50% of our casework comes from other states. We are currently seeking support to formally expand the program nationally.

Screen+Shot+2016-01-19+at+3.17.03+PM

RRRP client of the week:
“I have been trying to accomplish something for a few years with the VA and my Veteran Transition Manager looks like they did it in a phone call and referral.”

Overall Impact Metrics:
Total Cases: 5,964
All Referrals: 7,231
Total Benefits Received: 1,345
RRRP Customer Service Rating: 4.47*
RRRP Partner Quality Rating: 4.01*
Average Client Stress Level at Intake: 4.33*
Average Change in Stress Level at Conclusion: 0.65*
(* On a scale of 1 to 5)

RRRP Gender Breakdown:
81% male (1,509 cases)
19% female (344 cases)

RRRP Client Average Age: 38

Weekly Caseload Metrics:
New Cases This Week: 36
New Referrals This Week: 59
Top 5 Referral Areas:
Financial Assistance: 25
Community: 11
Disability Claims: 5
Employment: 5
Housing: 5

Highest Rated Resources:
Chapter 33 Post 9/11 GI Bill: 4.97*
SSVF – People Assisting the Homeless (PATH): 4.91*
Chapter 31 Vocational Rehabilitation: 4.75*
(*On a scale of 1 to 5)

Total Referrals by Referral Type
Screen+Shot+2016-01-19+at+3.53.29+PM

Gender Breakdown
Screen+Shot+2016-01-19+at+3.54.16+PM

VTM Customer Service
Screen+Shot+2016-01-19+at+3.55.32+PM

Average Partner Program Quality Rating
Screen+Shot+2016-01-19+at+3.56.30+PM

Avg. Stress Level at Intake
Screen+Shot+2016-01-19+at+3.49.24+PM

Avg. Change in Stress Level at Conclusion
Screen+Shot+2016-01-19+at+3.50.50+PM

Record Count – Open Cases by Location
Screen+Shot+2016-01-19+at+3.51.34+PM

Total Cases (veterans and family members) Opened by Week (Last 4)
Screen+Shot+2016-01-19+at+3.37.41+PM

Cases by Month for last 12 months
Screen+Shot+2016-01-19+at+3.45.54+PM

Numbers of Referrals to Program Partners in Last 4
Screen+Shot+2016-01-19+at+3.47.22+PM

Number of referral in past week
Screen+Shot+2016-01-19+at+3.48.16+PM

IAVA is changing and saving lives daily. This program is currently funded by generous grants from Educational Foundation of America, New York State Health Foundation, Resnick Foundation, May and Stanley Smith Charitable Trust and van Ameringen Foundation. Thank you for your continued support. To learn more about RRRP and how to support this program, please contact development@iava.org.

We help transitioning veterans receive their benefits.

Help us serve more than 2,000 vets this year