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Weekly RRRP Impact Report – February 5, 2016

IAVA’s Rapid Response Referral Program (RRRP) is our best in class one-on-one case management and referral service program. Since its launch in late 2012, our Veteran Transition Managers (VTM) have helped more than 6,000 veterans and family members get on track to meeting their goals through free and confidential support and connections to highest quality resources and benefits.

Our VTM’s are masters level social workers, many of whom are vets themselves or trained in veteran cultural competency, who spend on average six hours per client serving vets nationwide. Currently RRRP is funded by generous donors to support veterans in New York and California, but we never turn anyone away and 50% of our casework comes from other states. We are currently seeking support to formally expand the program nationally.

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RRRP client of the week:
“My Veteran Transition Manager is great. She has responded to me in a timely manner and genuinely cares. She always tries to address any and all issues I have”

Overall Impact Metrics:
Total Cases: 6,081
All Referrals: 7,350
Total Benefits Received: 1,392
RRRP Customer Service Rating: 4.49*
RRRP Partner Quality Rating: 4.02*
Average Client Stress Level at Intake: 4.34*
Average Change in Stress Level at Conclusion: 0.65*
(* On a scale of 1 to 5)

RRRP Gender Breakdown:
81% male (1,553 cases)
19% female (356 cases)

RRRP Client Average Age: 38

Weekly Caseload Metrics:
New Cases This Week: 50
New Referrals This Week: 38
Top 5 Referral Areas:
Employment: 9
Financial Assistance: 7
Homelessness: 6
Education: 4
Disability Claims: 3

Highest Rated Resources:
Chapter 33 Post 9/11 GI Bill: 4.97*
SSVF – People Assisting the Homeless (PATH): 4.91*
Chapter 31 Vocational Rehabilitation: 4.75*
(*On a scale of 1 to 5)

Top 3 IAVA Partner Programs Referred to this Week:
Oregon City District Office of Rep. Kurt Schrader
VETLAW/Minnesota Assistance Council for Veterans
LinkedIn Veteran Job Seeker Subscription

Total Referrals by Referral Type
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Gender Breakdown
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VTM Customer Service
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Average Partner Program Quality Rating
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Avg. Stress Level at Intake
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Avg. Change in Stress Level at Conclusion
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Record Count – Open Cases by Location
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Total Cases (veterans and family members) Opened by Week (Last 4)
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Cases by Month for last 12 months
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Numbers of Referrals to Program Partners in Last 4
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Number of referral in past week
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IAVA is changing and saving lives daily. This program is currently funded by generous grants from Educational Foundation of America, New York State Health Foundation, Resnick Foundation, May and Stanley Smith Charitable Trust and van Ameringen Foundation. Thank you for your continued support. To learn more about RRRP and how to support this program, please contact development@iava.org.

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Help us serve more than 2,000 vets this year