Weekly RRRP Impact Report – August 10, 2016

IAVA’s Rapid Response Referral Program (RRRP) is our best in class one-on-one case management and referral service program. In 2012, Iraq and Afghanistan Veterans of America saw a need to create a safety net for transitioning veterans to connect them to the extensive, but often fragmented, network of support systems and resources available to them. The Rapid Response Referral Team has connected over 7,000 veterans to more than 8,150 resources. Unfortunately, the needs of today’s veterans remain high.


“My experiences with RRRP and my assigned case manager were extremely helpful. She knew exactly what to do to help me. She suggested many options that I could investigate, which I did, and the outlook of me finishing my BA in social work looks much brighter. So I want to personally thank my VTM for her exceptional assistance in guiding me to the right resources which I’m now taking advantage of. You’re the best at what you do. Thanks.”

Homelessness and housing continue to be urgent concerns, as is mental illness and supporting family members with a veteran’s mental illness and finding appropriate mental health resources for our clients. Veterans continue to reach out for help with employment, and the Institute for Career Development is a new partner in New York City providing hands-on job search assistance.

Overall Impact Metrics:
Total Cases: 7,011
All Referrals: 8,154
Total Benefits Received: 1,566
RRRP Customer Service Rating: 4.52*
RRRP Partner Quality Rating: 4.06*
Average Client Stress Level at Intake: 4.36*
Average Reduction in Stress Level at Conclusion: 0.77*
(* On a scale of 1 to 5)

RRRP Gender Breakdown:
81% male (1,801 cases)
19% female (425 cases)

RRRP Client Average Age: 39

Weekly Caseload Metrics:

New Cases This Week: 44
New Referrals This Week: 29

Top 5 Referral Areas:
Financial Assistance: 9
Homelessness: 3
Housing: 2
Suicide and Mental Health: 2
Community: 1
Highest Rated Resources:
Chapter 33 Post 9/11 GI Bill: 4.94*
SSVF – People Assisting the Homeless (PATH): 4.92*
Chapter 31 Vocational Rehabilitation: 4.74*
(*On a scale of 1 to 5)

Top 3 Programs Referred to this Week:
Featherfist: 5
Vet Center – Tucson : 5
Institute for Career Development: 5

Total Referrals by Referral Type

Gender Breakdown

VTM Customer Service

Average Partner Program Quality Rating

Average Stress Level at Intake

Average Change in Stress Level at Conclusion

Record Count – Open Cases by Location

Total Cases (veterans and family members) Opened by Week (Last 4)

Cases by Month for Last 12 Months

Numbers of Referrals to Program Partners in Last 4 Weeks

Number of Referral in Past Week

IAVA is changing and saving lives daily. This program is currently funded by generous grants from Educational Foundation of America, Goldhirsh Foundation’s LA2050 initiative, New York State Health Foundation, Resnick Foundation, May and Stanley Smith Charitable Trust and van Ameringen Foundation. Thank you for your continued support. To learn more about RRRP and how to support this program, please contact

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