RRRP Weekly Report November 10, 2017



RRRP client quote of the week:
“Great experience so far. My unique request for employment were answered very quickly. This has been a huge help in my search for employment overseas.”

Clients continue seeking assistance initiating the VA disability claims process.  RRRP continues to receive inquiries seeking GI Bill transferability guidance, as well as inquiries into how to maximize their education benefits. Emergency financial assistance needs continue to dominate requests over the last month, as many clients are struggling with basic need costs like rent, utilities, and vehicle repairs. Clients continue to seek advocacy and assistance with their current Mental Health (MH) providers in the VA system and many are seeking community MH resources. Clients seeking employment services are reaching out for career guidance, resume assistance, employment and small business loan resources. We’ve also had an increase in clients reporting that they are struggling to find employment due to underlying mental health issues.  Several clients reached out this week due to homelessness and identified mental health issues and underemployment as key factors impacting lack of housing. Several veterans reached out seeking health care solutions experiencing physical health challenges related to shoulder and back pain, degenerative disc disorder, brain tumor, dental care and flat feet.

Overall Impact Metrics:
Total Cases: 8,365
All Referrals: 9,824
Total Benefits Received: 1,945
RRRP Customer Service Rating: 4.61
RRRP Partner Quality Rating: 4.14
Average Client Stress Level at Intake: 4.31
Average Reduction in Stress Level at Conclusion: -0.73
(* On a scale of 1 to 5)

RRRP Gender Breakdown:
79% male
21% female

RRRP Client Average Age: 40

Weekly Caseload Metrics:
New Cases This Week: 12
New Referrals This Week: 17

Top 5 Referral Areas:

  • Financial Assistance: 10
  • Education: 2
  • Employment: 1
  • Community: 1
  • Disability Claims: 1

Top 3 Programs Referred to this Week:
CFPB Financial Coach – Tele Coaching
IAVA Education Counselor
Operation PAVE

Referral Partner Highlight: Salute, Inc.
Salute, Inc. provides emergency financial assistance to veterans and their families facing challenges which often arise post deployment and during the transition back to civilian life. In order to be eligible for assistance, the veteran has to have been deployed, served on active duty from 2009 to present, and needs to have at least a 50% VA service connected disability rating. Salute, Inc. assesses each veteran individually taking into account their current situation and needs and make a determination how to intervene. Salute, Inc. helps those impacted by providing critical aid for rent/mortgage payments, vehicle related payments and repairs, phone, utility bills, groceries and other living expenses. Salute, Inc. also supports veterans employment and education goals by providing financial assistance toward laptops, textbooks and tuition assistance. One of our most trusted and frequently utilized partners, Salute, Inc. has received 127 referrals from RRRP and has been able to provide vital and life changing emergency financial assistance to our clients preventing eviction, utility shutoffs and car repossessions. This critical assistance was instrumental in helping our clients meet their basic needs and maintain financial stability during their time of transition.

Total Referrals by Referral Type



Gender Breakdown

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VTM Customer Service

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Average Partner Program Quality Rating

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Average Stress Level at Intake

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Average Reduction in Stress Level at Conclusion

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Record Count – Open Cases by Location

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Total Cases (veterans and family members) Opened by Week (Last 4)

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Cases by Month for last 12 months

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Numbers of Referrals to Program Partners in Last 4 Weeks

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Number of referrals in the past week

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We help transitioning veterans receive their benefits.

Help us serve more than 2,000 vets this year