RRRP Weekly Report May 26, 2017

In 2012, Iraq and Afghanistan Veterans of America saw a need to create a safety net for transitioning veterans to connect them to the extensive, but often fragmented, network of support systems and resources available to them. The Rapid Response Referral Team has connected over 7,800 veterans to more than 9,200 resources. Unfortunately, the needs of today’s veterans remain high.

RRRP client quote of the week: 

Thank you for the call today. Just wanted to add another comment. It is very refreshing that you remember even the small things about my life (son’s adenoids, my story, etc). It means a lot that you are so compassionate and helpful with my case. I’m sure I’m not the only one, but I feel like I am.


Clients seeking employment and emergency financial assistance made up the bulk of new cases this week. This is followed by veterans seeking legal assistance and access to mental health services. Veterans continue to reach out seeking help troubleshooting their education and other VA benefits.  

Overall Impact Metrics:
Total Cases: 7,872
All Referrals: 9,264
Total Benefits Received: 1,859
RRRP Customer Service Rating: 4.58 
RRRP Partner Quality Rating: 4.12
Average Client Stress Level at Intake: 4.31
Average Reduction in Stress Level at Conclusion: -0.75
(* On a scale of 1 to 5)

RRRP Gender Breakdown:
80% male
20% female

RRRP Client Average Age: 39

Weekly Caseload Metrics:
New Cases This Week: 21
New Referrals This Week: 26

Top 5 Referral Areas:

  • Financial Assistance: 10
  • Homelessness and Housing: 4
  • Suicide and Mental Health: 4
  • Employment: 3
  • Legal: 2

Highest Rated Resources:
Chapter 33 Post 9/11 GI Bill: 4.94*
SSVF – People Assisting the Homeless (PATH): 4.92*
RRRP Legal: 4.92*
(*On a scale of 1 to 5)

Top 3 Programs Referred to this Week:
Soldiers Project – Long Island
Operation Second Change
Salute Inc.

Total Referrals by Referral Type

Gender Breakdown
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VTM Customer Service

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Average Partner Program Quality Rating

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Average Stress Level at Intake

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Average Reduction in Stress Level at Conclusion

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Record Count – Open Cases by Location

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Total Cases (veterans and family members)  Opened by Week (Last 4)

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Cases by Month for last 12 months

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Numbers of Referrals to Program Partners in Last 4 Weeks

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Number of referrals in the past week

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IAVA is changing and saving lives daily. This program is currently funded by generous grants from Educational Foundation of America, Goldhirsh Foundation’s LA2050 initiative, New York State Health Foundation, Resnick Foundation, May and Stanley Smith Charitable Trust and van Ameringen Foundation. Thank you for your continued support. To learn more about RRRP and how to support this program, please contact


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