RRRP Weekly Report May 18

weekly pic

RRRP client quote of the week:

“I’m just going to continue to keep a positive attitude, be patient and deal with matters one at a time from most to the least of importance of urgency. Thank you for your time and efforts. You have really helped me out and have been the best case worker I have worked with and I am so grateful to have been referred to you.”

RRRP continues to receive inquiries related to unemployment/underemployment, and requests for legal assistance relating to VA benefits issues and discharge upgrades. RRRP continues to assist veterans seeking assistance utilizing their Post 9/11 GI Bill benefits and VA’s Vocational Rehabilitation and Employment (VR&E) services. Emergency financial assistance needs continue to dominate requests, as many clients are struggling with basic need costs like rent, mortgage, utilities, groceries, vehicle repairs, gas, and home repairs. Many clients seeking financial assistance are also inquiring about employment support and report that their financial and employment struggles are directly related to underlying service-connected general health and mental health issues. We continue to be contacted by veterans seeking assistance submitting their initial VA disability claims or upgrades, as well as those seeking access to VA healthcare and mental health services.

Overall Impact Metrics:

  • Total Cases: 8,710
  • All Referrals: 10,354
  • Total Benefits Received: 2,063
  • RRRP Customer Service Rating*: 4.61
  • RRRP Partner Quality Rating*: 4.14
  • Average Client Stress Level at Intake*: 4.30
  • Average Reduction in Stress Level at Conclusion: -0.67
  • (* On a scale of 1 to 5)

YTD 2018 Impact Metrics:

  • Cases: 248
  • Referrals: 372
  • Female Veterans Served: 23
  • Veteran Family Members Served: 6
  • Clients At Risk of Homelessness: 14
  • VCL Connections: 13
  • RRRP Customer Service Rating: 4.85
  • Case Origin:
    • 91Rapid: 61
    • Email: 140
    • myIAVA: 47

RRRP Gender Breakdown:

  • 79% male
  • 21% female

RRRP Client Average Age: 40

Weekly Metrics:

  • New Cases This Week: 6
  • New Referrals This Week: 14
  • Top 5 Referral Areas:
    • Financial Assistance: 10
    • Community: 2
    • Suicide & Employment: 1
    • Legal: 1
    • N/A:

Top 3 Programs Referred to this Week:

  • No One Left Behind
  • CFPB Financial Coach – Tele-Coaching
  • VFW Unmet Needs Program

Referral Partner Highlight: VFW Unmet Needs Program
VFW’s Unmet Needs Program understand the challenges veterans, service members and military families sometimes face and works to intervene to ease the burden of financial hardship. This program assists with unexpected financial difficulties that occur as a result of deployment or other military-related activity or injury and provides financial assistance up to $1,500. VFW’s Unmet Needs Program helps those who are currently on active duty, whose financial hardship is a result of a current deployment, military pay error, or from being discharged for medical reasons, veterans who were discharged on or after September 11, 2001, whose financial hardship is a direct result of military service connected injuries and/or illnesses and veterans discharged prior to September 11, 2001, who are on a fixed income that includes VA compensation, and are facing an unexpected financial hardship. Veterans, service members and their families can apply for assistance for mortgage, rent, house repairs and insurance, vehicle payments, insurance and repairs, utilities, food, clothing, diapers, formula, school and childcare expenses and medical bills, prescriptions and eyeglasses. RRRP has been collaborating with VFW’s Unmet Needs Program since 2012 and has referred nearly 130 veterans and families to access this life-changing assistance.

Total Referrals by Referral Type
referrals by type

Gender Breakdown
gender breakdown

VTM Customer Service
vtm customer service

Average Partner Program Quality Rating
avg partner program quality

Average Stress Level at Intake
avg stress at intake

Average Reduction in Stress Level at Conclusion
avg reduction in stress

Record Count – Open Cases by Location
cases by location

Total Cases (veterans and family members) Opened by Week (Last 4)
cases by week

Cases by Month for last 12 months
cases by month

Number of Referrals to Program Partners in Last 4 Weeks

Number of referrals in the past week
referrals past week

We help transitioning veterans receive their benefits.

Help us serve more than 2,000 vets this year