RRRP Weekly Report June 9, 2017

In 2012, Iraq and Afghanistan Veterans of America saw a need to create a safety net for transitioning veterans to connect them to the extensive, but often fragmented, network of support systems and resources available to them. The Rapid Response Referral Team has connected over 7,800 veterans to more than 9,100 resources. Unfortunately, the needs of today’s veterans remain high. 

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RRRP client quote of the week:  

Continue doing what you are doing: you and IAVA are a type of “soldier” too, defending those that defended America. You are serving your country too, so thank you for your service to your country!


Clients seeking financial assistance made up the bulk of new cases this week. While some of these inquiries were related to rent and housing and utilities, we had a significant increase in veterans looking for assistance keeping up with car and phone payments.  Clients also reached out seeking legal assistance as well.

Overall Impact Metrics:
Total Cases: 7,893
All Referrals: 9,189
Total Benefits Received: 1,866
RRRP Customer Service Rating: 4.58 
RRRP Partner Quality Rating: 4.12
Average Client Stress Level at Intake: 4.31
Average Reduction in Stress Level at Conclusion: -0.75
(* On a scale of 1 to 5)

RRRP Gender Breakdown:
80% male
20% female

RRRP Client Average Age: 39

Weekly Caseload Metrics:
New Cases This Week: 8
New Referrals This Week: 21 

Top 5 Referral Areas:

  • Financial Assistance: 9
  • Suicide and Mental Health: 5
  • Community: 3
  • Legal: 3
  • Employment: 1

Highest Rated Resources:
Chapter 33 Post 9/11 GI Bill: 4.94*
SSVF – People Assisting the Homeless (PATH): 4.92*
RRRP Legal: 4.92*
(*On a scale of 1 to 5)

Top 3 Programs Referred to this Week:
Semper Fi Fund
VA Coaching into Care
CFPB Financial Coach – TeleCoaching


Total Referrals by Referral Type 

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Gender Breakdown

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VTM Customer Service

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Average Partner Program Quality Rating

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Average Stress Level at Intake

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Average Reduction in Stress Level at Conclusion

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Record Count – Open Cases by Location

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Total Cases (veterans and family members)  Opened by Week (Last 4)

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Cases by Month for last 12 months

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Numbers of Referrals to Program Partners in Last 4 Weeks

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Number of referrals in the past week

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IAVA is changing and saving lives daily. This program is currently funded by generous grants from The Resnick Family Foundation, May and Stanley Smith Charitable Trust, The Schultz Family Foundation, and The Kahlert Foundation, Inc. Thank you for your continued support. To learn more about RRRP and how to support this program, please contact







We help transitioning veterans receive their benefits.

Help us serve more than 2,000 vets this year